Angelina Bazikian
Summary
Customer Service Manager with over 10 years of experience in healthcare and business management, specializing in patient relations and team coordination. Proven track record in strategic planning and operational improvement, driving efficiency while upholding quality standards. Successfully implemented innovative solutions that fostered collaboration and led to significant organizational enhancements. Adept at managing complex projects and nurturing diverse teams to achieve common goals.
Overview
13
13
years of professional experience
Work History
Office Manager
Mount Saint Mary’s University
Los Angeles
08.2024 - Current
- Patient intake, EHR organization, and documents.
- Directed front desk functions including visitor greetings, answering queries and referring to designated staff.
Medical Assistant
Carbon Health Urgent & Primary Care
03.2023 - 03.2024
- Assisted physicians with patient care by taking EHR organization notes(scribing), patient care taking (vital signs, medication administration)
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Office Manager
Core Geriatric Medical Group
12.2018 - 12.2022
- Implemented effective communication strategies within the organization.
- Maintained detailed and secure management of personnel records aligned with labor laws.
Satellite Pharmacy Tech
Kaiser Permanente
04.2014 - 02.2017
- Supported pharmacists in ensuring accuracy during prescription preparation, and managed the filing of prescriptions, both electronically and manually.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Manager
Panda Express Inc
02.2012 - 01.2014
- Maintained operational efficiency by implementing company procedures.
- Overseeing restaurant and employee management
Education
Associate of Science - Pharmacy
LA ORT College
High School Diploma -
Henry David Thoreau
Some College (No Degree) -
Medical Scribe Technical Institute
Skills
- Administration/Management
- Communication
- Data Entry
- Bilingual (Russian and English)
- Project management
- Documentation and control
- Technical support
- Workflow planning
- Scheduling
- Clerical support
- Conflict management
References
Available Upon Request
Timeline
Office Manager
Mount Saint Mary’s University
08.2024 - Current
Medical Assistant
Carbon Health Urgent & Primary Care
03.2023 - 03.2024
Office Manager
Core Geriatric Medical Group
12.2018 - 12.2022
Satellite Pharmacy Tech
Kaiser Permanente
04.2014 - 02.2017
Manager
Panda Express Inc
02.2012 - 01.2014
Associate of Science - Pharmacy
LA ORT College
High School Diploma -
Henry David Thoreau
Some College (No Degree) -
Medical Scribe Technical Institute
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