ANGELINA CABALLERO
Humble
Summary
6 years of experience in customer service and data entry, excelling in documentation and communication skills. Demonstrated ability to assist with empathy and professionalism, consistently enhancing satisfaction. Committed to utilizing strong time management and conflict resolution skills to provide exceptional service and support.
Overview
6
6
years of professional experience
Work History
Contact Center Agent
Veterans Evaluation Services
04.2024 - Current
- Entered customer information into a customized computer system with OMS-EMS to document and organize Veterans' records
- Helped a large volume of veterans and third-party callers every day with a positive attitude and focus on veteran satisfaction
- Maintained high call quality standards by adhering to company policies and procedures for each interaction. Assisted a diverse range of veterans daily, ensuring their concerns were addressed with empathy and professionalism, enhancing overall satisfaction.
Selling Associate
Victoria's Secret
10.2021 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Cashier
Whataburger
11.2019 - 06.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate's Degree -
Lone Star College-North Harris
Houston, TXHigh School Diploma -
Nimitz Senior High School
Houston, TXSkills
- Communication
- Time Management
- Active Listening
- Documentation
- Customer Service
- Data Entry
- Conflict Resolution
Timeline
Contact Center Agent
Veterans Evaluation Services
04.2024 - Current
Selling Associate
Victoria's Secret
10.2021 - 03.2024
Cashier
Whataburger
11.2019 - 06.2021
Associate's Degree -
Lone Star College-North Harris
High School Diploma -
Nimitz Senior High School