Angelina Ceritelli
Aberdeen,WA
Summary
Professional with a strong background in customer service and problem-solving, honed at all of my jobs. Proven ability to enhance customer satisfaction and team performance through effective training and task delegation. Skilled in money handling and multitasking, consistently delivering results in fast-paced environments.
Have been unable to work due to a work accident causing injury and moving back up to Washington. Excited to start a new job and learn from the new opportunities presented to me.
Overview
4
4
years of professional experience
Work History
Assistant Manager
McDonalds
10.2020 - 01.2023
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained new staff on operational procedures and customer service excellence.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer complaints, fostering positive relationships and ensuring satisfaction.
Salesperson
Tory Burch
05.2022 - 12.2022
- Increased customer engagement through personalized service and product recommendations.
- Collaborated with team members to execute visual merchandising standards effectively.
- Resolved customer inquiries promptly, maintaining a high level of satisfaction.
Medical Technician
Gibson Creek Assisted Living
11.2021 - 05.2022
- Conducted routine medical tests and procedures to monitor resident health status.
- Assisted in developing individualized care plans based on patient assessments.
- Administered medications and monitored for side effects, ensuring compliance with protocols.
- Collaborated with nursing staff to enhance resident care and streamline communication processes.
Lead Sales Associate
Bath & Body Works
09.2018 - 03.2020
- Mentored and trained new sales associates, enhancing team performance and customer service skills.
- Developed and implemented effective merchandising strategies to maximize product visibility and sales.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing personalized product recommendations.
- Handled cash register operations and customer transactions to process payments.
Education
Bachelor of Science - Forensic Psychology
Corban University
Salem, ORHigh School Diploma -
Centralia High School
Centralia, WA06-2019
Skills
- Customer service
- Money handling
- Problem-solving
- Task delegation
- Customer relations
- Multitasking
Languages
English
Timeline
Salesperson
Tory Burch
05.2022 - 12.2022
Medical Technician
Gibson Creek Assisted Living
11.2021 - 05.2022
Assistant Manager
McDonalds
10.2020 - 01.2023
Lead Sales Associate
Bath & Body Works
09.2018 - 03.2020
Bachelor of Science - Forensic Psychology
Corban University
High School Diploma -
Centralia High School