- Avid Reader
- Cooking
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Backpacking and Hiking
- Camping
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Baking
- Surfing
- I have a passion for photography and editing photos
Angelina Cittadino
Liverpool,NY
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at Ichiban Japanese Steakhouse Syracuse New York. Skilled in POS system operation and fostering positive customer relations, I excel in maintaining cleanliness and organization. Demonstrated ability to lead teams to exceed business goals while upholding food safety standards.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Applebee's Neighborhood Grill & Bar
10.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Assistant Manager
Ichiban Japanese Steakhouse Syracuse New York
04.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Bakery Assistant
The Cookie Connection Gluten Free Bake Shop
10.2020 - 09.2021
- Washed dishes and sanitized prep area at end of each shift.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decorated baked goods and designed visually appealing displays of finished products.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Used utensils and equipment to portion, wrap and display bakery items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Measured and mixed ingredients accurately to assist in baking process.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Health Professions - Ultrasound
Onondaga Community College
Syracuse, NY05-2025
Skills
- Customer Satisfaction
- Organization
- Cleanliness
- POS System Operation
- Cash Handling
- Detail Oriented
- Quality Control
- Memory retention
- Professional Appearance
- Food safety understanding
- Food safety oversight
- Dining customer service
- Menu knowledge
Interests
Timeline
Restaurant Server
Applebee's Neighborhood Grill & Bar
10.2023 - Current
Assistant Manager
Ichiban Japanese Steakhouse Syracuse New York
04.2021 - Current
Bakery Assistant
The Cookie Connection Gluten Free Bake Shop
10.2020 - 09.2021
Health Professions - Ultrasound
Onondaga Community College
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