Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Hi, I’m

Angelina Collado

New York

Summary

Customer Experience and Client Services professional with 6+ years of experience supporting high-volume service environments, retail operations, and client-facing roles. Skilled in administrative coordination, scheduling, customer communication, and relationship management across in-person and digital platforms. Experienced in handling confidential information, supporting daily operations, and delivering high-quality service in fast-paced environments. Seeking opportunities in administrative support, HR assistance, receptionist roles, corporate customer success, or hospitality service.

Overview

6
years of professional experience

Work History

BLANK STREET COFFEE
New York, NY

Customer Experience Barista
07.2025 - Current

Job overview

  • Provide high-level customer service in a fast-paced environment while managing multiple customer requests efficiently.
  • Process orders, payments, and inquiries accurately while maintaining professionalism and speed.
  • Communicate clearly with customers and team members to ensure smooth daily operations.
  • Maintain cleanliness, organization, and compliance with safety and operational standards.
  • Deliver consistent, positive customer experiences during peak service periods.

GLOSSIER
New York, NY

Client Experience & E-Commerce Associate
02.2025 - 07.2025

Job overview

  • Delivered personalized customer support and product recommendations based on client preferences and purchase history.
  • Managed e-commerce order fulfillment including processing, packaging, tracking, and inventory coordination.
  • Conducted personalized email outreach to re-engage customers and encourage repeat visits and purchases.
  • Maintained accurate customer communication through email and in-person interactions in a high-traffic retail environment.
  • Supported merchandising, brand presentation, and daily store operations.

CITY TAILS NYC
New York, NY

Client Services Coordinator & Assistant Manager
02.2020 - 11.2023

Job overview

  • Coordinated daily scheduling, appointments, and staff coverage in a fast-paced service environment.
  • Managed client communication via phone, email, and text with professionalism and responsiveness.
  • Maintained confidential client records and administrative documentation with accuracy and attention to detail.
  • Assisted with onboarding, training, and support of new employees.
  • Resolved scheduling conflicts and client concerns while maintaining strong customer relationships.
  • Supported front-office operations and daily workflow management.

Education

Borough of Manhattan Community College
New York, NY

Associate of Business Administration
06.2027

University Overview

Expected

Cathedral High School
New York, NY

High School Diploma
06.2022

University Overview

Skills

  • Customer Service
  • Client Relations
  • Administrative Support
  • Reception & Front Desk Support
  • Scheduling & Calendar Coordination
  • Email & Phone Communication
  • Data Entry & Record Keeping
  • Microsoft Word & Excel
  • POS Systems & Cash Handling
  • Order Processing
  • Team Collaboration
  • Problem Solving
  • Organization
  • Time Management
  • Confidentiality
  • Professional Communication

LANGUAGES

English (Fluent)
Spanish (Intermediate)

Timeline

Customer Experience Barista
BLANK STREET COFFEE
07.2025 - Current
Client Experience & E-Commerce Associate
GLOSSIER
02.2025 - 07.2025
Client Services Coordinator & Assistant Manager
CITY TAILS NYC
02.2020 - 11.2023
Cathedral High School
High School Diploma
Borough of Manhattan Community College
Associate of Business Administration

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Angelina Collado