Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Garage Clothing Store
Syracuse, NY
09.2025 - Current
Oversaw daily store operations, ensuring compliance with company policies and standards.
Trained and mentored staff, fostering a collaborative and productive work environment.
Implemented inventory management systems to optimize stock levels and reduce shrinkage.
Analyzed sales data to develop strategies that improved product placement and customer engagement.
Coordinated visual merchandising efforts to enhance store aesthetics and drive foot traffic.
Managed employee schedules, ensuring adequate coverage during peak hours for optimal customer service.
Conducted performance evaluations, providing constructive feedback to support team development.
Led initiatives to improve operational efficiency, resulting in enhanced overall store performance.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Rotated merchandise and displays to feature new products and promotions.
Approved regular payroll submissions for employees.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Operations Manager for Merchandise Sales
Barnes and Noble College, Syracuse University
Syracuse, NY
12.2024 - Current
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Participated in regular cycle counts to confirm accuracy of inventory records.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
Implemented creative strategies to increase merchandise sales at sporting events, generating additional revenue for the program.
Closing Team Lead
Target
Fayetteville, NY
08.2023 - Current
Increased customer satisfaction with timely and accurate closings, ensuring smooth transactions.
Improved closing efficiency by streamlining processes and implementing best practices.
Reduced errors in closing transactions through thorough review and attention to detail.
Enhanced team productivity by providing clear guidance, setting expectations, and offering support.
Recognized for exceptional leadership skills by consistently receiving positive performance reviews from both peers and supervisors throughout tenure as Closing Team Lead.
Served as a liaison between the closing team and other departments, facilitating efficient communication and alignment on key initiatives.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Managed efficient cash register operations.
Generated detailed reports on team performance metrics that informed strategic decision-making at higher management levels within the company.
Leveraged strong organizational skills to effectively prioritize workload distribution among team members according to individual strengths and capabilities while still meeting critical metrics consistently throughout each task.
Apparel Lead
Dicks Sporing Goods
Syracuse, NY
06.2020 - 09.2022
Improved employee performance through regular feedback sessions, goal-setting exercises, and recognition of achievements.
Maintained a safe work environment by enforcing company policies, conducting safety audits, and resolving potential hazards promptly.
Assisted customers in finding the perfect outfit for various occasions while showcasing exceptional product knowledge.
Led seasonal inventory preparations, coordinating efforts across the entire team for accurate counts and minimal disruptions to daily operations.
Enhanced store aesthetics through regular maintenance, strategic displays, and attention to detail in apparel presentation.
Contributed to higher average transaction values by upselling complementary items and promoting in-store offers strategically.
Managed inventory, ensuring accurate stock levels and timely replenishment for optimal product availability.
Ensured seamless store operations during peak hours by effectively prioritizing tasks among staff members.
Cultivated a positive shopping experience for customers by maintaining clean fitting rooms and well-organized sales floors.
Assisted in implementation and maintenance of planograms.
Opened and closed store under specific direction of store manager.
Performed cash, card, and check transactions to complete customer purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Used in-store system to locate inventory and place special orders for customers.
Senior Certified Escrow Officer/Manager at American/Fidelity National Insurance CoSenior Certified Escrow Officer/Manager at American/Fidelity National Insurance Co