Justin Ramos
Rochester
Summary
Skilled Closing Team Lead with a track record in overseeing high-functioning closing teams. Demonstrated abilities in ensuring successful transaction closures, managing tasks effectively and improving operational efficiency. Strengths include strong communication skills, leadership, problem-solving abilities, and adaptability to fast-paced environments. Proven ability to implement strategic initiatives that significantly improve team performance and business outcomes.
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Store Supervisor
Showcase NY
Rochester
12.2024 - Current
- Resolved customer inquiries and concerns promptly, contributing to a positive shopping experience and encouraging repeat business.
- Conducted regular audits of store operations, identifying areas for improvement and enhancing compliance with safety standards.
Bartender
Studio Lounge
Rochester
05.2025 - 08.2025
- Collaborated with team members to create innovative drink specials, increasing customer engagement and repeat visits.
- Maintained cleanliness and organization of the bar area, adhering to health and safety regulations for maximum efficiency.
- Assisted in event setup and coordination, contributing to successful private parties and special occasions at the venue.
Bartender/Barback
Nashvilles
Rochester
08.2024 - 05.2025
- Assisted in maintaining bar cleanliness and organization, ensuring a welcoming environment for customers.
- Stocked and replenished bar supplies efficiently, enhancing service speed during peak hours.
Closing Team Lead
Arbor venues
Rochester
05.2024 - 02.2025
- Directed and coordinated closing team activities to ensure timely completion of tasks.
- Conducted regular meetings with closing team members to review progress and address any issues.
- Developed and implemented efficient strategies for managing the closing process.
Education
Associate of Science - Business Management
Monroe Community College
Rochester, New York, NY 08.2024 - 01.2026
Chemical Engineering
Monroe Community College
Rochester, NYSkills
- Closing process expertise
- Stock replenishment
- Promotional planning
- Management
- Customer Service
- Customer engagement
- Quality assurance
Timeline
Bartender
Studio Lounge
05.2025 - 08.2025
Store Supervisor
Showcase NY
12.2024 - Current
Bartender/Barback
Nashvilles
08.2024 - 05.2025
Associate of Science - Business Management
Monroe Community College
08.2024 - 01.2026
Closing Team Lead
Arbor venues
05.2024 - 02.2025
Chemical Engineering
Monroe Community College