ANGELINA DEANGELO
Mount Clemens ,MI
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels.
Overview
8
8
years of professional experience
Work History
Triple Crown Covering Underwriter
ROCKET MORTGAGE
07.2021 - Current
- Analyze loan documents from application to closing and data to verify accuracy.
- Calculate clients debt to income ratios
- Work alongside with all third party vendors internal and external to expedite process of the loan application
- Submit mortgage files and borrower information through an automated underwriting system (AUS) to acquire details about items that pose risk or compliance conflicts
- Review AUS findings and determine actionable steps to resolve any conflicts
- Break down and communicate next steps for clients who have varying levels of experience with the mortgage process
- Identify data gaps and request required documents to meet investor and/or regulatory guidelines
- Respond and resolve a high volume of inquiries on a hotline utilizing available resources
- Manage escalated matters with partners via internal systems
- Managing high level loan pipelines daily
- Answer underwriting questions from business partners to assist with moving loans quickly and accurately through the process
- Monitoring underwriting teams performance to achieve personal and department production goals.
- Assisted senior executives with final loan closings and underwriting, coordination and submission of high-profile loan conversion packages.
- Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
- Acceptance or denial of new or renewal loans
TRIPLE CROWN COMMUNICATION SPECIALIST
ROCKET MORTAGE
04.2020 - 07.2021
- Managing one hundred plus loan accounts
- Reviewing/Analyzing loans and guiding the partners through the loan process
- Reviewing and clearing conditions
- Managing escalated loan situations and identifying/resolving the issues
- Knowledgebase in vendor conditions such as (Title, Insurance, Taxes, Appraisals)
- Setting mortgage closing dates and adjusting them based on loan assessment
- Answering hotline calls from partners on loan products that TPO offers and assisting them with their needs
- Provided administrative support to senior team members.
- Answered client queries and complaints to provide strong customer service.
SALES ACCOUNT MANAGER
Event Theory
Warren Mi
04.2016 - 03.2020
- Manage and design corporate and private events, overseeing large budgets and extensive team coordination
- Develop CAD drawings, organized proposals, and visual presentations to present to the client for approval
- Partnering with multiple event space vendors, caterers, planners, and event companies on behalf of client’s needs
- Creating visual design decks
- On-site client support to evaluate event space
- Market research for trends- outside of the box thinking to make each different from the next.
- Developed sales strategy based on research of consumer buying trends
- Maintained high standards of customer service by answering pricing, availability, and credit questions.
- Negotiated prices, terms of sale and services.
- Consistently exceeded monthly sales quotas by pursuing leads and expanding prospect list.
Education
BACHELOR OF ARTS - Business Administration
MARYGROVE COLLEGE
DETROIT, MI2010
GENERAL - undefined
LANDMARK COLLEGE
PUTNEY, VT2007
Skills
- Income/Asset Qualifier
- MS Office
- POS
- Salesfoce
- Rental Vision
- Fraud Detection
- Auditing
- Managing Risk
- Sales Support
- Trend Analysis
- Data Analysis
- Loan Restructuring
- Government Standards
Timeline
Triple Crown Covering Underwriter
ROCKET MORTGAGE
07.2021 - Current
TRIPLE CROWN COMMUNICATION SPECIALIST
ROCKET MORTAGE
04.2020 - 07.2021
SALES ACCOUNT MANAGER
Event Theory
04.2016 - 03.2020
BACHELOR OF ARTS - Business Administration
MARYGROVE COLLEGE
GENERAL - undefined
LANDMARK COLLEGE