Summary
Overview
Work History
Education
Skills
Timeline
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Angelina Downing

Lamar,CO

Summary

Accomplished professional with a proven track record at Frontier Bank, adept in regulatory compliance and asset protection. Excelled in cash handling and fraud detection, enhancing customer trust. Demonstrated exceptional conflict resolution skills, fostering positive client relationships. Achieved significant improvements in account management and operational efficiency. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

3
3
years of professional experience

Work History

Teller

Frontier Bank
09.2023 - Current
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted customers with banking needs and inquiries.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Executed wire transfers, stop payments and account transfers.
  • Calculated fees due, interest and change for customer transactions.
  • Processed applications for new accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Handled various accounting transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Generated monthly reports on customer activity and customer feedback.
  • Balanced and managed the ATM daily.
  • Balanced the Federal Reserve accounts with accuracy.
  • Processed daily work from all branches, making sure they were accurate.

Title Agent

Guaranty Abstract & Title
05.2022 - 08.2022
  • Communicated with customers to resolve common title issues.
  • Calculated and remitted state sales tax, service, and other charges.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Researched ownership interests and liens on real estate properties.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Examined land records and identified potential problems with title search results.
  • Drafted title abstracts and legal documents for real estate transactions.
  • Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Gained strong leadership skills by managing projects from start to finish.

Daycare Assistant Teacher

Welcome Home Center
08.2021 - 02.2022
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Incorporated music and play into developmentally appropriate activities.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Promoted learning and social development through structured and unstructured playtime.
  • Restocked supplies and personal hygiene products for use by students.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.

Education

High School Diploma -

Lamar High School
Lamar, CO
05.2019

Skills

  • Regulatory Compliance
  • Drawer balancing
  • Asset Protection
  • Account updating
  • Cash Handling
  • Fraud Detection
  • Conflict resolution techniques
  • Compliance, banking laws, and regulations
  • Accounting systems and software
  • Friendly
  • Account Management

Timeline

Teller

Frontier Bank
09.2023 - Current

Title Agent

Guaranty Abstract & Title
05.2022 - 08.2022

Daycare Assistant Teacher

Welcome Home Center
08.2021 - 02.2022

High School Diploma -

Lamar High School

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Angelina Downing