Angelina Flores
Monument,CO
Summary
Angelina is a hardworking Leader gifted at reviewing team tasks to assure quality. An engaging and personable coach and employee trainer successful at maximizing team productivity. She is consistently recognized for hard work, attention to detail and goal achievement. She is an organized and dependable candidate successful at managing multiple priorities with a positive attitude. And has the willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Shift Leader
Lolley's Ice Cream
Monument, CO
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Restaurant Hostess
Texas Roadhouse Restaurant
Monument, CO
11.2022 - 11.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
BSG (busser, Server, Greeter)
Rosie's Diner
Monument, CO
05.2022 - 08.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Assisted servers in providing efficient service for improved guest experiences.
- Worked well in diverse team settings by partnering with others to complete tasks.
Education
High School Diploma -
Palmer Ridge High School
Monument, CO05.2024
Skills
- Team Leadership
- Problem-Solving
- Customer Service Management
- Decision-making capabilities
Accomplishments
- Sang the National Anthem for graduation.
- Lead in a Worship band at New Life.
Hobbies
Some of Angelina's favorite things to do are play guitar, piano, or sing! She leads in a Worship band on Tuesdays and also has sang the National Anthem for her Graduation and many horse events prior. She is self taught on both instruments she knows and enjoys playing any song by ear!
Additional Information
References:
- Renae Orwig ~ (303)-775-7094
- Caroline Graves ~ (630)-776-4160
Timeline
Shift Leader
Lolley's Ice Cream
08.2023 - Current
Restaurant Hostess
Texas Roadhouse Restaurant
11.2022 - 11.2024
BSG (busser, Server, Greeter)
Rosie's Diner
05.2022 - 08.2022
High School Diploma -
Palmer Ridge High School