Customer Service Representative
Robert Half
01.2022 - 02.2022
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Detailed payment options and explained price, receipt and billing details to customers.
- Processed debit and credit card payments.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved customer issues through research and problem solving.
- Answered incoming calls of 100+ , greeted callers, provided information and transferring calls to appropriate parties.
- Collected and verified telephone numbers, addresses, and proper spelling of names.