Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelina Ganey

Burgaw ,NC

Summary

Proven to excel in patient and customer care, I leveraged my expertise in Electronic Medical Records and adaptability at Wilmington Ear Nose and Throat to enhance patient experience and streamline operations. Achieved a significant reduction in wait times, demonstrating a commitment to efficiency and high-quality service.

Overview

10
10
years of professional experience

Work History

Medical Receptionist

Wilmington Ear Nose and Throat
12.2022 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Prepared and processed patient referrals and transfer requests.

Office Assistant

Security Plus Electrical
08.2021 - 12.2022
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Purchased and maintained office supplies.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Delivered clerical support by handling range of routine and special requirements.

Customer Service Representative

Concentax
01.2015 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Certification - Medical Assisting

Pima Medical Institute
Gilbert, MN
08.2011

Certification - Phlebotomy

Gila Community College
Globe, AZ
08.2002

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Patient Scheduling
  • Microsoft Office
  • HIPAA Compliance
  • Appointment Setting
  • Insurance Verification
  • Electronic Medical Records
  • Referral Verification
  • Customer Service
  • Data Entry
  • Epic Systems
  • Appointment management
  • Adaptable and Flexible
  • Patient Referral
  • Data Entry Software

Timeline

Medical Receptionist

Wilmington Ear Nose and Throat
12.2022 - Current

Office Assistant

Security Plus Electrical
08.2021 - 12.2022

Customer Service Representative

Concentax
01.2015 - 12.2020

Certification - Medical Assisting

Pima Medical Institute

Certification - Phlebotomy

Gila Community College
Angelina Ganey