Angelina Ganey
Burgaw ,NC
Summary
Proven to excel in patient and customer care, I leveraged my expertise in Electronic Medical Records and adaptability at Wilmington Ear Nose and Throat to enhance patient experience and streamline operations. Achieved a significant reduction in wait times, demonstrating a commitment to efficiency and high-quality service.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Wilmington Ear Nose and Throat
12.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Prepared and processed patient referrals and transfer requests.
Office Assistant
Security Plus Electrical
08.2021 - 12.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Delivered clerical support by handling range of routine and special requirements.
Customer Service Representative
Concentax
01.2015 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Certification - Medical Assisting
Pima Medical Institute
Gilbert, MN08.2011
Certification - Phlebotomy
Gila Community College
Globe, AZ08.2002
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Microsoft Office
- HIPAA Compliance
- Appointment Setting
- Insurance Verification
- Electronic Medical Records
- Referral Verification
- Customer Service
- Data Entry
- Epic Systems
- Appointment management
- Adaptable and Flexible
- Patient Referral
- Data Entry Software
Timeline
Medical Receptionist
Wilmington Ear Nose and Throat
12.2022 - Current
Office Assistant
Security Plus Electrical
08.2021 - 12.2022
Customer Service Representative
Concentax
01.2015 - 12.2020
Certification - Medical Assisting
Pima Medical Institute
Certification - Phlebotomy
Gila Community College
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