Angelina Ganey
Burgaw,NC
Summary
Proven to enhance customer satisfaction and office efficiency, I excelled at Wilmington Ear Nose & Throat Associates by mastering data entry and demonstrating exceptional time management. My active listening and telephone etiquette led to increased loyalty and streamlined operations, significantly contributing to a positive workplace environment and client relations. Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Wilmington Ear Nose & Throat Associates
12.2022 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Office Assistant
Security Plus Electrical
08.2020 - 12.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
Customer Service Representative
Concentrix
12.2013 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Medical Assistant -
Pima Medical Institute
Gilbert, AZ08.2011
CNA,Phlebotomy -
Eastern Arizona Community College
Globe, AZ05.2008
Skills
- Customer Service
- Time Management
- Telephone Etiquette
- Appointment Scheduling
- Skilled in Software
- Data Entry
Timeline
Front Desk Receptionist
Wilmington Ear Nose & Throat Associates
12.2022 - Current
Office Assistant
Security Plus Electrical
08.2020 - 12.2022
Customer Service Representative
Concentrix
12.2013 - 01.2020
Medical Assistant -
Pima Medical Institute
CNA,Phlebotomy -
Eastern Arizona Community College
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