Angelina Goodson
Boise,ID
Summary
Healthcare professional with robust background in patient access services, delivering efficient and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist 2
St. Luke’s Health System
10.2022 - Current
- Check in patients for various types of outpatient procedures and walk-in appointments
- Assist with referral authorizations
- Verify patient billing and insurance information
- Problem-solve any errors that arise with check-in
- Handle phone inquiries and facilitate communication between patients, families, clinical staff, registration colleagues, and other hospital staff
- Provide coverage in other areas when needed and stay informed on workflows
Event Representative
Bath Fitter
05.2018 - 10.2022
- Travel to trade shows, fairs, and events to engage with potential clients, answer inquiries, and address concerns
- Communicate product knowledge clearly and encourage consultations with experts
- Problem-solve past client issues and ensure safe setup, breakdown, and maintenance of displays for an enhanced visual experience
Education
Bachelor of Arts - Social Work
Lewis-Clark State College
Lewiston, ID05-2027
Associate of Arts - Social Work
College of Western Idaho
Nampa, ID05-2022
Skills
- Front desk operations
- HIPAA compliance
- Appointment scheduling
- Insurance Eligibility Verification
- Authorization verification
- Co-payment collection
- Commitment to Ethical Standards
- Attention to Detail in Documentation
- Professional Communication Skills
- Effective Troubleshooting
- Effective Multitasking
- Conflict resolution
Timeline
Patient Access Specialist 2
St. Luke’s Health System
10.2022 - Current
Event Representative
Bath Fitter
05.2018 - 10.2022
Bachelor of Arts - Social Work
Lewis-Clark State College
Associate of Arts - Social Work
College of Western Idaho
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