India Johnson
Austell,GA
Summary
Healthcare professional with robust background in patient access services, delivering efficient and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Specialist 2
Wellstar North Fulton
05.2023 - Current
- Interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts
- Conducts intensive screening of all Medicare, Medicaid and managed care patients for pre-certification requirements and provider service eligibility, prior to registration
- Obtains all necessary customer consents
- Coordinates the collection of all estimated patient liabilities, including co-payments and unmet deductibles
Sea Freight Billing Analyst
Kuehne-Nagel
03.2022 - 03.2023
- Billed invoices to customers
- Accurately Identify errors on invoice
- Corrected double billing
- Light data entry
Grocery Replenisher
Kroger
04.2021 - 03.2022
- Accurately fulfills customer grocery orders
- Utilizes technology to determine what items needed to be replenished on shelves
- Maintains organization and efficiency when stocking shelves
- Stocks carts efficiently and regularly
Intern
Legacy Ridge at Sweetwater Creek
08.2021 - 12.2021
- Issues billing statements
- Assists with the moving in of residents
- Conducts tours of facility
- Facilitates group activities for residents
Seasonal Sales Associate
Bath & Body Works
09.2020 - 01.2021
- Interacted with customers with a high level of customer service
- Replenished items on the shelves
- Conducted monetary transactions with customers
Customer Service
Johnson City Family Skate Center
09.2017 - 03.2020
- Oversaw the handling of monetary transactions
- Prepared and accurately delivered food to patrons
- Stocked shelves
Grocery Replenisher
Kroger
06.2019 - 12.2019
- Accurately fulfills customer grocery orders
- Utilizes technology to determine what items needed to be replenished on shelves
- Maintains organization and efficiency when stocking shelves
- Stocks carts efficiently and regularly
Food Preparation Worker
YMCA
05.2017 - 08.2017
- Handled daily food preparation
- Maintained and stocked shelves
- Distributed lunches throughout surrounding neighborhoods
Education
Master of Science - Public Health
Georgia State University
Atlanta, GA05-2026
Bachelor of Science - Health Administration
East Tennessee State University
Johnson City, TN12-2021
Skills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Exceptional communication
- Documentation accuracy
- EMR
- Data entry proficiency
- Insurance verification
- Patient registration
- Eligibility determination
- Authorization verification
- Co-payment collection
Certification
- Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association.
Timeline
Patient Access Specialist 2
Wellstar North Fulton
05.2023 - Current
Sea Freight Billing Analyst
Kuehne-Nagel
03.2022 - 03.2023
Intern
Legacy Ridge at Sweetwater Creek
08.2021 - 12.2021
Grocery Replenisher
Kroger
04.2021 - 03.2022
Seasonal Sales Associate
Bath & Body Works
09.2020 - 01.2021
Grocery Replenisher
Kroger
06.2019 - 12.2019
Customer Service
Johnson City Family Skate Center
09.2017 - 03.2020
Food Preparation Worker
YMCA
05.2017 - 08.2017
Master of Science - Public Health
Georgia State University
Bachelor of Science - Health Administration
East Tennessee State University
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