Hailey Snead
Nampa,ID
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist 2
St. Lukes Nampa
9850 St. Luke's Dr. Nampa, ID 83687
07.2023 - 11.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collected and validated patient demographics and insurance information.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Received patient deductibles and co-pay amounts.
Clinical Lead
Eyecare Associates Of Nampa
310 2nd St. S Nampa, ID 83651
11.2020 - 06.2023
- Provided individual supervision to 11 clinicians in a multi-clinic 5 Doctor practice.
- Developed training materials for use with new staff in multiple departments throughout the practice.
- Held development meetings with the team and individually in order to identify strengths/needs. Set clinical goals to address these areas. Worked with individuals to identify professional goals and make plans to accomplish said goals.
- Shadowed staff to monitor clinical performance.
- Performs multiple tasks simultaneously with accuracy and thoroughness despite time pressures and customer volume.
- Maintained strong patient, And staff relationships.
- Worked closely with Doctors and management to maintain clinic expectations and standards.
- Extensive EMR knowledge.
- Performs complete medical history and preliminary exams, sub-specialty tests (refraction, VF test, Adapt Dx, OCT, Optomap, Pachymetry, color testing, and contact lens evaluations/trainings)
- High performance in multiple facets of the clinical, optical and business side of the company.
HR Generalist
One Grounds Management
2487 W Navigator Dr Suite 400, Meridian, ID 83642
10.2019 - 06.2020
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Developed and coordinated employee training programs to improve productivity and performance.
Office Manager
H & M Meats
215 14th Ave S, Nampa, ID 83651
10.2016 - 11.2018
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Learn to operate new office technologies as they are developed and implemented.
- Maintain scheduling and event calendars.
- Prioritize and efficiently manage multiple assignments.
- Implement key time-management skills in high-demand settings.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Education
Paraoptometric Certification
American Optometric Association
10.2022
GED -
State of Idaho
05.2004
Skills
- COMPUTER PROFICIENCY (GOOGLE SUITE, MICROSOFT OFFICE)
- STRONG INTERPERSONAL
- SOLUTION IMPLEMENTATION
- COMPLEX PROBLEM-SOLVING
- BUISINESS ADMINISTRATION
- TASK DELEGATION/PRIORITIZATION
- CUSTOMER RELATIONSHIP MANAGEMENT
- DOCUMENT MANAGEMENT
- ATTENTION TO DETAIL
- TEAM LEADERSHIP
Hobbies and Interests
- OUTDOOR RECREATION
- TRAVEL
- READING
- VOLUNTEERING/ MENTORING
- ANIMAL & PLANT LOVER
- PUZZLES
Timeline
Patient Access Specialist 2
St. Lukes Nampa
07.2023 - 11.2023
Clinical Lead
Eyecare Associates Of Nampa
11.2020 - 06.2023
HR Generalist
One Grounds Management
10.2019 - 06.2020
Office Manager
H & M Meats
10.2016 - 11.2018
Paraoptometric Certification
American Optometric Association
GED -
State of Idaho