Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Hailey Snead

Hailey Snead

Nampa,ID

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Patient Access Specialist 2

St. Lukes Nampa
07.2023 - 11.2023
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Collected and validated patient demographics and insurance information.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Received patient deductibles and co-pay amounts.

Clinical Lead

Eyecare Associates Of Nampa
11.2020 - 06.2023
  • Provided individual supervision to 11 clinicians in a multi-clinic 5 Doctor practice.
  • Developed training materials for use with new staff in multiple departments throughout the practice.
  • Held development meetings with the team and individually in order to identify strengths/needs. Set clinical goals to address these areas. Worked with individuals to identify professional goals and make plans to accomplish said goals.
  • Shadowed staff to monitor clinical performance.
  • Performs multiple tasks simultaneously with accuracy and thoroughness despite time pressures and customer volume.
  • Maintained strong patient, And staff relationships.
  • Worked closely with Doctors and management to maintain clinic expectations and standards.
  • Extensive EMR knowledge.
  • Performs complete medical history and preliminary exams, sub-specialty tests (refraction, VF test, Adapt Dx, OCT, Optomap, Pachymetry, color testing, and contact lens evaluations/trainings)
  • High performance in multiple facets of the clinical, optical and business side of the company.

HR Generalist

One Grounds Management
10.2019 - 06.2020
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Developed and coordinated employee training programs to improve productivity and performance.

Office Manager

H & M Meats
10.2016 - 11.2018
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Learn to operate new office technologies as they are developed and implemented.
  • Maintain scheduling and event calendars.
  • Prioritize and efficiently manage multiple assignments.
  • Implement key time-management skills in high-demand settings.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Education

Paraoptometric Certification

American Optometric Association
10.2022

GED -

State of Idaho
05.2004

Skills

  • COMPUTER PROFICIENCY (GOOGLE SUITE, MICROSOFT OFFICE)
  • STRONG INTERPERSONAL
  • SOLUTION IMPLEMENTATION
  • COMPLEX PROBLEM-SOLVING
  • BUISINESS ADMINISTRATION
  • TASK DELEGATION/PRIORITIZATION
  • CUSTOMER RELATIONSHIP MANAGEMENT
  • DOCUMENT MANAGEMENT
  • ATTENTION TO DETAIL
  • TEAM LEADERSHIP

Hobbies and Interests

  • OUTDOOR RECREATION
  • TRAVEL
  • READING
  • VOLUNTEERING/ MENTORING
  • ANIMAL & PLANT LOVER
  • PUZZLES

Timeline

Patient Access Specialist 2

St. Lukes Nampa
07.2023 - 11.2023

Clinical Lead

Eyecare Associates Of Nampa
11.2020 - 06.2023

HR Generalist

One Grounds Management
10.2019 - 06.2020

Office Manager

H & M Meats
10.2016 - 11.2018

Paraoptometric Certification

American Optometric Association

GED -

State of Idaho
Hailey Snead