Angelina Gutierrez
Chandler,AZ
Summary
I seek to be part of an organization in which my unique set of skills and abilities align with the position. I am experienced in customer service, collaboration, and I am passionate in making a difference.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Agent
AAA Automobile Club
10.2023 - 03.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
Manager
Chick-fil-A
07.2021 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and guests.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier Team Lead
Taco Bell
12.2018 - 03.2020
- Performed store opening, closing, and shift-change actions.
- Assisted customers by answering questions and fulfilling requests.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Restocked and organized merchandise in front lanes.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Higley High School
Gilbert, AZ05.2020
Skills
- Critical Thinking
- Call center experience
- Building rapport
- Customer Service
- Problem-solving abilities
- Conflict Resolution
Timeline
Customer Service Representative Agent
AAA Automobile Club
10.2023 - 03.2024
Manager
Chick-fil-A
07.2021 - 09.2023
Cashier Team Lead
Taco Bell
12.2018 - 03.2020
High School Diploma -
Higley High School
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