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Strategic retail manager skilled in aligning store operations with corporate objectives to drive revenue growth. Expertise in mentoring staff and improving customer service standards, leading to enhanced team performance and satisfaction. Experienced in managing inventory and executing promotional events to boost store visibility and profitability.

My current goal is to obtain a position as a Customer Service provider where I can maximize my management skills, quality assurance, sales, trouble shooting, program development, and training experience. I am a responsible team player who goes out of my way to help others. I always get the job/ project finished in a timely matter without losing sight of quality and customer service. Customer-focused provider with a proven capacity to troubleshoot issues to ensure customer satisfaction. I'm a Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Hospitable Restaurant Manager versed in overseeing staff and handling daily cash deposits. Generates new business through creative use of SEO and social media. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength.

Customer-oriented Store Manager offering over 9 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and salaried managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Dynamic Store Manager at Rogers Communications with a proven track record in sales analysis and team leadership. Expert in inventory management and marketing strategies, I consistently exceeded sales goals while fostering a high-performance culture. Adept at problem-solving and developing talent, I drive operational excellence and enhance customer satisfaction through strategic initiatives.
Teamwork and culture, while fostering a genuine relationship with clientele and peers through energy, excitement and product knowledge are cornerstones to the way I go to work.

Over 8 years' experience as a corporate recruiter, HR Manager, and Sr HR Business Partner, acting as point of contact for staff to provide support on performance management, training, HR fundamentals and employee related questions, as well as work on HR initiatives that support business objectives and growth.

Angelina Hernandez

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