Angelina Hernandez
San Jose,CA
Summary
Expert retail sales professional offering 10 years experience in retail customer service. Focused on exceeding sales goals. In addition to working with and meeting and enjoying diversity. I'm eager to start working and being part of my community. And having that accomplished feeling once again, just waiting for the opportunity to prove I am a great employee, and a wonderful asset to your company. Skills POS systems knowledge Motivated team player Natural leader Customer-oriented Courteous and helpful Rapid order processing Cash handling Dedicated team player Late-night shift availability Organized multi-tasker Quick learner Exceptional customer service Thrives under pressure
Overview
21
21
years of professional experience
Work History
Barista
Peet's Coffee & Tea
Norman Y. Mineta San José International Airport
09.2014 - Current
- Made and served 100+ café beverages per day with speed, quality and consistency.
- Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Prioritized drink requests while managing interruptions.
- Complied with standards for merchandising, stocking and storing product.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Cleaned counters, machines, utensils and seating areas daily.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Educated coworkers and customers about new products.
Barista
Expresso Lane
Redwood City, CA
11.2013 - 04.2014
- Barista/Opener Opened store promptly at 5:00 am Monday-Friday Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Stocked and replenished merchandise according to store merchandising layouts.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Cashier
Chevron
San Jose, CA
10.2012 - 04.2013
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Verified that all customers received receipts for their purchases.
- Mentored new sales associates to contribute to the store's positive culture.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
- Answered customer telephone calls promptly and in an appropriate manner.
- Maintained established merchandizing standards, including window, sales floor and promotional displays.
Graveyard Cashier
CVS
San Jose, CA
06.2012 - 01.2013
- Stocked and replenished merchandise according to store merchandizing layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Identified potential shoplifters and alerted management.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations.
Head cashier
Mervyns
San Jose, CA
03.2005 - 12.2008
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Trained 10-15 new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Mentored new sales associates to contribute to the store's positive culture.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
- Answered customer telephone calls promptly and in an appropriate manner.
Education
Associate of Applied Science - Medical
Heald College
2011
High School Diploma - undefined
Silver Creek High School
2005
Skills
- Customer-oriented
- Active listening skills
- Consistently meets sales goals
- POS systems knowledge
- Computer literate
- Late-night shift availability
- Dedicated team player
- Motivated team player
- Natural leader
- Exceptional customer service
- Cash register operations
- Opening and closing procedures
- Adapt to diverse groups
References
- Jessica Maciel 408-207-7287
- Javier Alvarado 415-571-6001
- Sheila Torres 559-704-8451
Timeline
Barista
Peet's Coffee & Tea
09.2014 - Current
Barista
Expresso Lane
11.2013 - 04.2014
Cashier
Chevron
10.2012 - 04.2013
Graveyard Cashier
CVS
06.2012 - 01.2013
Head cashier
Mervyns
03.2005 - 12.2008
Associate of Applied Science - Medical
Heald College
High School Diploma - undefined
Silver Creek High School