Angelina Johnson
Medford,NY
Summary
Experience in customer service in fast-paced medical office settings. Hard-working team player with expertise in completing several clerical tasks and offering support to staff. Responsible, punctual, and productive when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Stony Brook Advanced Imaging
Riverhead, NY
09.2024 - Current
- Greeted and registered patients, ensuring efficient and accurate data entry into electronic health records.
- Scheduled and confirmed appointments, optimizing excellent workflow and patient experience.
- Managed incoming calls, addressing inquiries, and directing patients to appropriate departments.
- Trained new staff on front desk procedures and helped contribute to a collaborative work environment.
- Maintained cleanliness and organization of reception area, enhancing patient comfort and satisfaction.
Assistant Store Manager
Yankee Candle
Lake Grove, NY
11.2020 - 09.2024
- Led daily store operations, ensuring optimal customer service and merchandise presentation.
- Mentored and trained team members on sales techniques and product knowledge.
- Analyzed sales trends to develop effective promotional strategies and boost revenue.
- Enhanced visual merchandising standards, driving increased customer engagement.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Funeral Coordinator
Johnstons Wellwood Funeral Home
Lindenhurst, NY
05.2024 - 01.2026
- Coordinated funeral services.
- Developed and maintained relationships with families, providing compassionate support during challenging times.
- Managed scheduling for services, optimizing resources to meet family needs and operational efficiency.
- Implemented process improvements in service delivery, enhancing client satisfaction and operational workflow.
- Helped families through these challenging times, making their planning easier.
Education
Associate of Arts - General Studies
Suffolk County Community College
Selden, NY05-2023
Bachelor of Arts - Anthropology
Stony Brook University
Stony Brook, NY12-2025
Skills
- Front desk operations
- Telephone etiquette
- HIPAA compliance
- Workflow optimization
- Customer service
- Documentation
- Records maintenance
- Relationship building
- Critical thinking
Timeline
Medical Receptionist
Stony Brook Advanced Imaging
09.2024 - Current
Funeral Coordinator
Johnstons Wellwood Funeral Home
05.2024 - 01.2026
Assistant Store Manager
Yankee Candle
11.2020 - 09.2024
Associate of Arts - General Studies
Suffolk County Community College
Bachelor of Arts - Anthropology
Stony Brook University