Angelina Leffyear
Houston,Tx
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property manager, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
2100 Memorial (High Rise)
04.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed security deposit refunds.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Collected and maintained careful records of rental payments and payment dates.
- Completed annual rent calculations using housing database software.
- Kept properties in compliance with local, state, and federal regulations.
Assistant Property Manager
Woodland Christian Towers (High Rise)
11.2023 - 04.2024
- SRO, Layered Property, Placement Property, Tax Credit, HUD, Local Program, City Of Houton Accepted Move in dates with planned appointments and unscheduled visits to help close vacancies
- Worked with utility teams to handle maintenance and repair needs
- Handled resident issues quickly to help maintain occupancy and avoid rent payment Issues
- Ordered and maintained adequate inventory of office supplies for routine use
- Inspected units during move-in and move-out times to evaluate conditions, determine maintenance needs and assess fees for damages
- Planned and directed social activities to engage residents and increase overall satisfaction
- Worked with Local Doctors and Providers for Resident Medications or Health Screens
- Prepared reports for supervisors covering property activities and rent collections
- Completed Recertification's along with Interim Recertification's Kept Track of Vendor Payments and P.O.s Submission Through Vendor Cafe Maintained Maintenance Uniform Orders Purchased building and maintenance supplies, equipment and furniture
- Work with Harmony House for Move-Ins of Certain Units, Bed Bug Treatments, and Furniture Banks for Furniture
- Homeless & Mental Disability Placement Homes
Assistant Property Manager
The Residences at Arbor Oaks
11.2021 - 02.2023
- Obtain Financial Approvals via City of Houston Market Property for New traffic Start Contracts with Houston Housing Authority and Harris County Housing Authority Manage Budgets for Individual Buildings with The City of Houston Work Closely with Construction for Release of Each Building in Phases Put together Market survey for surrounding area Complexes Assure Accuracy, Timeliness and Finishing of Financing Reports to the Community Manager Overseeing Property Maintenance estimates, obtaining bids from vendors, Submitting Invoice Payments Pre-Month End close out, Month End Close out Collecting Deposit Payments Reports, Collecting HAP Payments, Collecting Utility checks Making sure online rent payments match the correct Ledger, Assists with all reviewing rental applications, lease paperwork and addendums, Move in Inspections
- New Construction Tax Credit, Lease-Up
Assistant Property Manager
Lincoln Park Apartments
07.2020 - 08.2021
- Perform supervisory, and management functions involved in property operations in the absence of the Property Manager Comply with Houston Housing Authority, and Section8 Rules & Regulations Works with various government agencies, housing authorities, and the public as appropriate Making sure all HAP Payments are correct and posted to ledgers Collaborate with Houston Housing Authority for Inspections, and Move-Outs Complete Annual Recertification's and Lease renewals Processing invoices & payables, and all financial reports, move-out balances and evictions Process eviction paperwork through the courts Obtain delinquent rent payments and take proper action Maintains and monitors lease and accounting records, accounts receivable/delinquency records and Eviction notifications Collects rents and other monies due from residents; posts collections to resident Account cards, prepares and makes bank deposits, prepares financial reports and reviews same to assure Accuracy and completeness prior to submission Prepares monthly, quarterly, and annual HUD reports as assigned as well as Daily property reports due to corporate Prepares rent roll controls on all move-ins, move-outs, rent changes, etc., when needed Responds to emergencies during working and non-working hours Monitors contractors rendering services on the property Conducts eligibility of the initial examination and the re-examination, recertification for the tenants' income And family composition as applicable Review and monitors all property reports for compliance with Operating standards; assures accuracy and timeliness of all reports submitted to the Community Manager
- Tax Credit, Public Housing, Section8
Assistant Property Manager
Coppertree Village
05.2018 - 07.2020
- Advertising vacancies, showing properties, and developing positive relationships with prospective and current tenants Overseeing property maintenance and repairs, obtaining bids from vendors, evaluating vendor work, managing budgets and scheduling Comply with Section8 Rules and Regulations & Houston Housing Authority Verifying renter income, preparing lease agreements, and maintaining related Documents Collecting rent payments, issuing reminders, or escalating when appropriate, Making sure Ledger's match rent amount from Vouchers Work with Houston Housing Authority for Unit Inspections collections fees, post rents, account deposits & reconciliation, process invoices & payables, and all financial reporting billing questions, moveouts, Evictions, Housing Eviction Process, notices, lease cancellations and evictions specifically with delinquent residents, Completion of annual recerts and renewals Assists with all reviewing rental applications, lease paperwork and addendums Reviews all notices to vacate to determine cause and recourse Comply with Move out Rules and regulations from Houston Housing, HUD or Harris County
- HUD, Section8/81, Public Housing
Leasing Consultant (Conventional)
Cypress Lake Apartments
09.2016 - 03.2018
- Marketed Property and Researched surrounding competition for special and prices that resulted in abundant traffic between10-15 people daily, which90% of the traffic Applied Showed model home and property to prospective Applicants Answer multiple line telephone and filled in Guest cards to ensure to do callbacks on inquires that resulted in more traffic to the property Averaging15 Move ins Monthly Maintain Files for Move-ins and Current Residents Filed paperwork and files according to Apartment Numbers Completed Conventional Paperwork and sent to Multitasking for Move-in approval Reached out to current residents for Renewals: Combined with New Leases kept the Property Occupancy at90.83% Completed Excel Spreadsheets to organize Pending Applications, Pending Move-ins, Pending Renewals, and Vacancies Send Market survey information to corporate weekly.
Leasing Consultant (Tax Credit)
BG Staffing Multifamily
03.2014 - 09.2016
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns Performed background, reference and credit checks as part of screening process of prospective tenants Send out notices regarding Property issues Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements Participated in property inspections to prepare for move-ins and move-outs Invited prospects to fill out application upon completion of property tour Verified tenant incomes and other information before accepting lease applications.
Education
Certified Apartment Manager Certification -
Certified Apartment Manager, CAM
Houston, TX10-2024
No Degree - Real Estate
Champion School Of Real Estate
Houston, TX01.2023
High school diploma -
Eisenhower High School
Houston, TX01.2012
Skills
- OneSite (Real Page)
- Res-Man
- Yardi
- Budget planning
- Collection Eviction Coordination
- Accounts Payable
- Eviction Collections
- Knock
- Fair housing regulations
- Payment collection
- Property management
- Rent collection
Timeline
Assistant Property Manager
2100 Memorial (High Rise)
04.2024 - Current
Assistant Property Manager
Woodland Christian Towers (High Rise)
11.2023 - 04.2024
Assistant Property Manager
The Residences at Arbor Oaks
11.2021 - 02.2023
Assistant Property Manager
Lincoln Park Apartments
07.2020 - 08.2021
Assistant Property Manager
Coppertree Village
05.2018 - 07.2020
Leasing Consultant (Conventional)
Cypress Lake Apartments
09.2016 - 03.2018
Leasing Consultant (Tax Credit)
BG Staffing Multifamily
03.2014 - 09.2016
No Degree - Real Estate
Champion School Of Real Estate
Certified Apartment Manager Certification -
Certified Apartment Manager, CAM
High school diploma -
Eisenhower High School
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