Angelina Lilly
Millville,NJ
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
31
31
years of professional experience
Work History
Warehouse Associate
Amazon
09.2022 - 09.2023
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Worked safely around moving machinery.
- Processed high volumes of returns during peak seasons, ensuring all items were assessed accurately and promptly handled according to company guidelines.
Cap One Supervisor
Walmart
05.2017 - 09.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Plant Nursery Supervisor
Plant Essentials Inc.
03.2014 - 10.2021
- Supervised work of 6 nursery and greenhouse team members caring for 200+ plants at once.
- Developed, implements and updated standard operating procedures to keep employees working consistently.
- Set work schedules and delegated tasks to maintain optimal coverage for plant and customer needs.
- Checked factors such as water pH, applied chemicals and growth enhancing substances, and used organic methods depending on specific crop and customer demands.
Office Administrator
A & L Construction
04.1992 - 11.2016
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Bridgeton High School
Bridgeton, NJSkills
- Customer Service
- Team Building
- Conflict resolution
- Team Management
- Driving business growth
- Leadership development
Timeline
Warehouse Associate
Amazon
09.2022 - 09.2023
Cap One Supervisor
Walmart
05.2017 - 09.2022
Plant Nursery Supervisor
Plant Essentials Inc.
03.2014 - 10.2021
Office Administrator
A & L Construction
04.1992 - 11.2016
High School Diploma -
Bridgeton High School