Angelina Lira
Phoenix,AZ
Summary
Skilled in complex problem-solving and teamwork, I advanced from Case Aide to Lead Case Manager at Native American Connections, enhancing case management processes and mentoring new staff. Demonstrated adaptability by coordinating crisis interventions and refining client service plans, significantly improving client outcomes.
Overview
4
4
years of professional experience
Work History
Lead Case Manager
Native American Connections
Phoenix, AZ
03.2022 - Current
- Maintained up-to-date records on each client's status including progress notes and case histories.
- Provided crisis intervention services as necessary to help stabilize a situation before it escalates further.
- Coordinated referrals to outside providers for specialized services such as counseling or medical treatments.
- Organized weekly team meetings to review open cases and develop solutions for difficult ones.
- Reviewed client files regularly for accuracy and completeness.
- Provided support and mentoring for less experienced Case Managers.
- Created reports summarizing data from various sources related to case management activities.
- Helped facilitate discharge planning by identifying appropriate follow-up services after release from facility.
- Maintained up-to-date case records with case activity status.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Created a positive experience for job seekers by providing a friendly atmosphere throughout the interviewing process.
Case Manager
Native American Connections
Phoenix, AZ
08.2021 - 03.2022
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Educated clients about mental health conditions, medications and self-care techniques.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Maintained up-to-date case records with case activity status.
Case Aide
Native American Connections
Phoenix, AZ
05.2021 - 08.2021
- Verified visitor identification and provided access to the building;.
- Monitored CCTV cameras to ensure safety of personnel and property;.
- Responded to emergency situations in a professional manner;.
- Maintained logs of visitors entering and exiting the premises;.
- Investigated suspicious persons or activities on site;.
- Provided customer service assistance to guests and employees;.
- Greeted people entering the building in a polite and friendly manner;.
- Reported any suspicious behavior or incidents to management immediately.
- Prevented unauthorized individuals from entering restricted areas;.
- Enforced rules and regulations established by company policies ;.
- Provided support during special events held at the facility ;.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Education
Some College (No Degree) - ASW
Tohono O'Odam Community College
Phoenix, AZSkills
- Task prioritization
- Adaptability and flexibility
- Team building
- Teamwork and collaboration
- Accountability
- Complex Problem-solving
- Conflict resolution
- Creativity and innovation
Timeline
Lead Case Manager
Native American Connections
03.2022 - Current
Case Manager
Native American Connections
08.2021 - 03.2022
Case Aide
Native American Connections
05.2021 - 08.2021
Some College (No Degree) - ASW
Tohono O'Odam Community College
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