Angelina Lulgjuraj
Oxford,MI
Summary
Accomplished Shift Supervisor at Starbucks, adept in staff management and workplace safety, showcasing a strong blend of problem-solving and customer-oriented skills. Achieved efficient operations and financial accuracy, complemented by a proven track record in employee training and creating engaging environments. Excelled in high-pressure situations, ensuring team collaboration and operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Floral Assistant
Kroger
05.2019 - 08.2019
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Assisted lead florist with designing unique and creative floral displays for special events and occasions.
- Contributed to business growth by creating visually appealing window displays that attracted potential customers into the store.
Education
Bachelor of Science - Biology
Oakland University
Rochester, MI04.2025
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Microsoft Office
- Teamwork and Collaboration
Timeline
Shift Supervisor
Starbucks
10.2019 - Current
Floral Assistant
Kroger
05.2019 - 08.2019
Bachelor of Science - Biology
Oakland University