Angelina Marcos
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Always looking for opportunities to grow in my personal and professional life. Skilled in working under pressure and adapting to new situations and challenges. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Operations Analyst
Law Offices of Arash Khorsandi
Los Angeles, California
03.2025 - Current
- Identified operational and performance issues and worked with managers to resolve concerns.
- Created reports to support leadership decision making.
- Provided technical assistance in troubleshooting issues related to operational systems.
- Managed relationships with external vendors providing essential services or supplies.
- Provided training to new staff on office procedures and software tools.
Receptionist
Law Offices of Arash Khorsandi
Los Angeles, California
09.2025 - 03.2026
- Answered high volume incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed front desk operations and greeted clients warmly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Phlebotomist
Los Angeles Pain Institute
Glendale, CA
02.2025 - 09.2025
- Collected blood samples using venipuncture and capillary techniques.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Monitored inventory levels of supplies used in phlebotomy services.
- Managed patient records and documentation for accurate information tracking.
Front Desk Medical Receptionist
Empire Surgical Center
Ontario, CA
02.2023 - 01.2025
- Greeted and checked in patients, collected necessary paperwork, and updated patient information.
- Answered incoming calls and scheduled patient appointments, verifying accuracy of appointment times with providers to ensure seamless patient flow.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care at physician request, facilitating timely access to necessary treatments.
- Key Holder, opening and closing the facility, keeping it organized.
- Managed supply inventory for office area, ordering and stocking items to maintain operational efficiency.
Store Opener
Macy's
Rancho Cucamonga, CA
09.2022 - 01.2025
- Opened store in accordance with corporate policies and procedures.
- Delivered excellent customer service by actively listening to customer needs and effectively addressing concerns.
- Managed cash register, processed payments, and handled returns and exchanges to ensure smooth transaction flow.
- Adhered to company policies on payment methods, discounts, and refunds to maintain compliance.
Education
High School Diploma -
Miguel Contreras Learning Complex
Los Angeles, CA06-2018
Skills
- Front Desk Operations
- Medical Terminology
- HIPAA Compliance
- Data analysis
- Computer Skills
- Employee training
- Team collaboration
- Bilingual communication (English & Spanish)
- Attention to detail
- Customer Service
References
References available upon request.
Certification
- Certified Phlebotomy Technician
Timeline
Receptionist
Law Offices of Arash Khorsandi
09.2025 - 03.2026
Operations Analyst
Law Offices of Arash Khorsandi
03.2025 - Current
Phlebotomist
Los Angeles Pain Institute
02.2025 - 09.2025
Front Desk Medical Receptionist
Empire Surgical Center
02.2023 - 01.2025
Store Opener
Macy's
09.2022 - 01.2025
High School Diploma -
Miguel Contreras Learning Complex