Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELINA MARIE MAGLIARO

Toms River

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Receptionist

Americas Best
12.2023 - 09.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Handled assignments independently with good judgement and critical thinking skills.

Beach Badge Checker

Seaside Park Beach Control
05.2023 - 09.2023
  • Demonstrated exceptional problem-solving abilities in resolving badge-related disputes or discrepancies through thorough investigation and clear communication.
  • Managed cash transactions responsibly, adhering to strict financial protocols as outlined by management.
  • Expedited entry processes during peak hours via meticulous time management and adept multitasking skills.
  • Collaborated with fellow team members to effectively communicate relevant information regarding beach conditions and safety concerns.
  • Enhanced customer satisfaction by efficiently checking beach badges and providing friendly service.
  • Provided exceptional customer service, addressing inquiries regarding beach access, fees, and general information.
  • Maintained a safe and enjoyable beach environment through consistent enforcement of beach rules and guidelines.
  • Contributed to a positive visitor experience by offering assistance with directions, local attractions, and amenities on-site or nearby beaches.
  • Assisted customers by retrieving beach equipment, answering questions, and helping physically disabled.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Trained new recreation attendants on safety procedures and customer service tactics.

Juvenile Detention Officer

Ocean County Juvenile Detention
02.2022 - 09.2022
  • Conducted room searches for contraband items to maintain a safe environment within the facility.
  • Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
  • Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
  • Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
  • Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
  • Completed incident reports when disorder or violence occurs.
  • Ensured timely completion of required paperwork including incident reports, progress notes, and evaluations.
  • Observed and recorded mental and physical health of each juvenile offender.
  • Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Documented inmate behavior and activities in logbooks.
  • Supervised inmates during meals, recreation and other activities.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Assisted in intake and release of inmates.
  • Enforced rules and regulations to maintain order among inmates.
  • Coordinated with other law enforcement personnel to exchange information.
  • Established positive working relationships and maintained boundaries with resident offenders.

Counter Server

Lenny's Pizza & Italian Grill
12.2021 - 02.2022
  • Managed multiple tasks in high-volume environment.
  • Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
  • Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
  • Processed cash, debit and credit card payments.
  • Took and processed over customer orders.
  • Monitored supply levels and communicated restocking needs to management in a timely manner.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
  • Managed cash register transactions, maintaining accuracy and security at all times.
  • Restocked counter supplies, condiments, napkins and silverware.
  • Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
  • Greeted all guests upon arrival and offered immediate assistance.
  • Packaged and delivered to-go orders and trays for guests leaving restaurant.
  • Processed customer orders and accurately entered into order system.
  • Assisted with bussing tables and cleaning up spills.

Beach Badge Checker

Seaside Park Beach Control
05.2020 - 09.2020
  • Demonstrated exceptional problem-solving abilities in resolving badge-related disputes or discrepancies through thorough investigation and clear communication.
  • Managed cash transactions responsibly, adhering to strict financial protocols as outlined by management.
  • Expedited entry processes during peak hours via meticulous time management and adept multitasking skills.
  • Collaborated with fellow team members to effectively communicate relevant information regarding beach conditions and safety concerns.
  • Enhanced customer satisfaction by efficiently checking beach badges and providing friendly service.
  • Provided exceptional customer service, addressing inquiries regarding beach access, fees, and general information.
  • Contributed to a positive visitor experience by offering assistance with directions, local attractions, and amenities on-site or nearby beaches.
  • Assisted customers by retrieving beach equipment, answering questions, and helping physically disabled.
  • Maintained surveillance of patrons on beach and acted immediately and appropriately to secure safety in event of emergency.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Lifeguard

Casino Pier & Breakwater Beach
05.2019 - 09.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Attentively monitored swimmers to identify distress.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Scanned main areas to monitor for any safety risks.

Beach Badge Checker

Seaside Park Beach Control
05.2018 - 09.2018
  • Demonstrated exceptional problem-solving abilities in resolving badge-related disputes or discrepancies through thorough investigation and clear communication.
  • Managed cash transactions responsibly, adhering to strict financial protocols as outlined by management.
  • Expedited entry processes during peak hours via meticulous time management and adept multitasking skills.
  • Collaborated with fellow team members to effectively communicate relevant information regarding beach conditions and safety concerns.
  • Enhanced customer satisfaction by efficiently checking beach badges and providing friendly service.
  • Provided exceptional customer service, addressing inquiries regarding beach access, fees, and general information.
  • Assisted customers by retrieving beach equipment, answering questions, and helping physically disabled.
  • Patrolled beach to enforce rules and regulations and issued stern warning to violators to protect health and well-being of beach-goers.
  • Built and established positive relationships with patrons, team members and supervisors.

Education

Associate of Arts - Criminal Justice

Ocean County College
Toms River, NJ
05-2023

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Appointment scheduling
  • Customer and client relations
  • Basic math
  • Team collaboration
  • Problem-solving
  • Attention to detail
  • Positive and professional

Timeline

Receptionist

Americas Best
12.2023 - 09.2024

Beach Badge Checker

Seaside Park Beach Control
05.2023 - 09.2023

Juvenile Detention Officer

Ocean County Juvenile Detention
02.2022 - 09.2022

Counter Server

Lenny's Pizza & Italian Grill
12.2021 - 02.2022

Beach Badge Checker

Seaside Park Beach Control
05.2020 - 09.2020

Lifeguard

Casino Pier & Breakwater Beach
05.2019 - 09.2019

Beach Badge Checker

Seaside Park Beach Control
05.2018 - 09.2018

Associate of Arts - Criminal Justice

Ocean County College

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ANGELINA MARIE MAGLIARO