Angelina Medel
Denver,CO
Summary
I am a dynamic supervisor with a proven track record at UPS. I excel in staff management and customer service, having diverse experience. I am always eager to continue growing and expanding my knowledge. I am a quick learner, highly motivated, and have excellent customer service skills. I am friendly, outgoing, and a great leader. Additionally, I work well in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Supervisor
UPS
10.2022 - 04.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Host
Casa Vallarta Mexican Restaurant
07.2022 - 10.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Sales Associate
American Eagle Outfiters
01.2021 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Gateway High School
2021
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Complex Problem-solving
- Strategic planning
- Staff development
- Staff discipline
- Team building
- Verbal and written communication
- Multitasking
- Time management
- Professionalism
- Self motivation
- Phone etiquette
- Social Media marketing
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Supervisor
UPS
10.2022 - 04.2025
Host
Casa Vallarta Mexican Restaurant
07.2022 - 10.2022
Sales Associate
American Eagle Outfiters
01.2021 - 05.2021
High School Diploma -
Gateway High School