Angelina Melchiorre
North Tonawanda,NY
Summary
Proactive and customer-focused, excelled at Dockside Bar & Grill by enhancing guest experiences through exceptional service and maintaining a pristine dining environment. Mastered effective multitasking and interactive communication, significantly improving customer satisfaction. Skilled in payment processing and phone etiquette, demonstrating a blend of hard and soft skills vital for hospitality excellence.
Overview
3
3
years of professional experience
Work History
Hostess/Busser
Dockside Bar & Grill
07.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Associate Of Business Administration - Business
Niagara County Community College
Sanborn, NYHigh School Diploma - N/A
North Tonawanda High School
North Tonawanda, NY06.2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Interactive communication skills
- Greeting guests
- Payment processing
Timeline
Hostess/Busser
Dockside Bar & Grill
07.2022 - Current
Associate Of Business Administration - Business
Niagara County Community College
High School Diploma - N/A
North Tonawanda High School
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