Angelina Mulle
MIAMI
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Chick-fil-A
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Call Center Representative
Department Of Children and Families, State of Florida
03.2024 - 09.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Documented and detailed calls and complaints using call center's CRM database.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Managed high-volume call flows while maintaining a professional demeanor and quick response times.
- Adapted quickly to changes in policies or procedures while still providing consistent service excellence to customers.
Sales Associate
Michaels Arts And Crafts
04.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL06.2023
High School Diploma -
Felix Varela Senior High School
Miami, FL06.2021
Skills
Creativity
leadership
customer service
problem solving
Languages
Spanish
Professional Working
Timeline
Customer Call Center Representative
Department Of Children and Families, State of Florida
03.2024 - 09.2024
Customer Service Representative
Chick-fil-A
04.2023 - Current
Sales Associate
Michaels Arts And Crafts
04.2022 - 04.2023
Associate of Arts - Criminal Justice
Miami Dade College
High School Diploma -
Felix Varela Senior High School