Angelina Muzzone
Melbourne
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
24
24
years of professional experience
Work History
Operations Manager
Woof Pet Care Inc
Palm Bay
08.2006 - Current
- Maintained accurate inventory records to track stock levels and minimize costs.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Customer Service Representative
BonaDent
Melbourne
07.2004 - 08.2006
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Maintained accurate records of goods delivered and collected payments as required.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Received daily delivery instructions and route assignments from dispatch.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Verified accuracy and completeness of data entry into the database system.
- Utilized specialized software applications related to the job role.
Shipping Clerk
DEMACO
Melbourne
02.2001 - 07.2004
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Verified shipping documents for accuracy.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Received incoming shipments and checked contents against purchase orders.
- Operated manual pallet jacks to move material around the warehouse.
- Provided assistance in training new employees on proper operation of forklifts and other material handling equipment.
- Unloaded incoming supplies and placed them into designated storage areas.
- Followed standard operating procedures to safely stack and store materials in the warehouse.
- Maintained accurate inventory records and prepared reports for management.
- Operated forklift to transport goods throughout warehouse.
Education
Associate of Science - Medical Assisting
Keiser University
Melbourne, FL05-2013
Skills
- Process improvement
- Budget management
- Inventory management
- Quality assurance
- Customer service
- Regulatory compliance
- Cross-department collaboration
- Data archiving
- Account recordkeeping
- MS office
- Warehouse operations
Timeline
Operations Manager
Woof Pet Care Inc
08.2006 - Current
Customer Service Representative
BonaDent
07.2004 - 08.2006
Shipping Clerk
DEMACO
02.2001 - 07.2004
Associate of Science - Medical Assisting
Keiser University