Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
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Angelina O'Bar

Angelina O'Bar

Las Vegas,NV

Summary

Competent BHT knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking, reliable and dedicated.

Work History

Behavioral Health Technician

Liberty Wellness Center
LAS VEGAS , United States
2022.08 - Current
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds every 30 minutes to check on residents.
  • Performed client intake procedures according to internal standards for new admissions.
  • Searched resident belongings prior to and during stays.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Prepared and submitted daily behavior reports to management.
  • Treated clients and families with respect and dignity.

Call Center Agent

Debra March
Las Vegas , NV
2022.03 - 2022.07
  • I delivered exceptional customer service to every customer by leveraging extensive knowledge of a client and creating welcoming, positive experiences.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Resolved concerns with my client to help with retention and drive votes
  • Applied strong communication and negotiation skills regarding views on a matter.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated higher numbers.

Education

High School Diploma -

Nevada State High School
Henderson, NV
2016

Skills

  • Dependable and Responsible
  • Cultural Awareness
  • Flexible and Adaptable
  • Self-Motivated
  • Excellent Communication
  • Organization and Time Management
  • Attention to Detail
  • Team building
  • Multitasking Abilities
  • Decision-Making

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The cave you fear to enter contains the treasure you seek.
Joseph Campbell

Timeline

Behavioral Health Technician

Liberty Wellness Center
2022.08 - Current

Call Center Agent

Debra March
2022.03 - 2022.07

High School Diploma -

Nevada State High School

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Angelina O'Bar