ANGELINA ONTIVEROS
Fresno,CA
Summary
Detail-oriented client relations professional with proven ability to multitask effectively in fast-paced, high-pressure environments. Skilled at prioritizing tasks, delivering solutions, and meeting deadlines consistently. Dedicated to providing exceptional client experiences and fostering long-term customer loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assitant Floater
Saint Agnes Hospital
Fresno, CA
12.2025 - Current
- Administered injections and medications, ensuring compliance with safety protocols and patient care standards.
- Assisted in patient examinations, documenting medical histories and vital signs accurately.
- Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Educated patients on treatment plans and medication instructions, enhancing understanding of health care processes.
- Trained new staff on operational procedures, fostering a collaborative environment for improved patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Developed referral programs to enhance client engagement and retention.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff utilization and client flow.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
Medical Assistant Floater
Omni Family Health
Fresno, CA
08.2023 - 11.2025
- Collected vital signs and patient measurements (e.g., height, weight, blood pressure) and documented findings in the Electronic Medical Record (EMR).
- Accurately entered patient data including chief complaints, medical history, medications, allergies, immunizations, and preferred pharmacy.
- Prepared patients for exams and assisted providers with procedures such as pap smears, colonoscopies, flexible sigmoidoscopies, colposcopies, cryotherapy, and ultrasounds.
- Performed and assisted with diagnostic tests including EKGs, glucose checks, hearing/vision screening, and pulmonary function tests.
- Administered medications and injections per provider orders and protocol.
- Collected and prepared lab specimens; placed lab, imaging, and medication orders as authorized.
- Triaged patient phone calls and provided follow-up communication per physician direction.
- Processed incoming and outgoing clinical documentation, prescription refill requests, and maintained provider outboxes.
- Maintained exam rooms, sanitized instruments, restocked supplies, and ensured compliance with infection control protocols.
- Worked in multiple specialties including family practice, internal medicine, cardiology, pulmonology, and gynecology.
- Supported front office operations: answered phones, scheduled appointments, filed records, and utilized EMR systems.
- Collaborated with providers, pharmacies, labs, and hospitals to ensure high-quality patient care in a fast-paced environment (40+ patients/day).
- Reinforced patient education as directed by providers and assisted in patient care coordination.
Medical Assistant
EveryDay Health Care
Fresno, CA
05.2023 - 07.2023
- Conduct patient intake, including vital signs and chief complaints, to support efficient provider assessments.
- Administer physician-ordered services such as vaccines, medications, lab tests, CLIA-waived tests, hearing and vision screenings.
- Accurately document all intake information into the Electronic Health Record (EHR) across multiple specialties.
- Manage patient flow effectively, both for assigned patients and in support of team-wide efficiency.
- Maintain clean, organized, and well-stocked patient care areas; assist with supply, medication, and vaccine inventory and logs.
- Schedule follow-up appointments and manage “no-show” patient rescheduling to ensure continuity of care.
- Serve as a patient advocate by promptly addressing and resolving patient concerns.
- Coordinate care as part of the Patient-Centered Medical Home (PCMH) model, collaborating closely with interdisciplinary team members.
- Assist in onboarding and training of new and existing Medical Assistant I (MA I) staff as needed.
- Provide feedback on back-office procedures to Medical Assistant III (MA III) staff and/or Nursing Supervisor or Manager.
- Perform additional duties as assigned to support clinical operations and patient care delivery.
Customer Service
LARRY GRIMES
04.2020 - Current
- Communicated effectively with a diverse clientele, building lasting customer relationships and generating repeat business.
- Prepared service area for operation, including obtaining cash bank and restocking supplies to ensure smooth workflow.
- Delivered exceptional customer service by identifying issues, resolving conflicts, and escalating concerns appropriately to senior staff.
- Deescalated challenging situations with intoxicated guests while maintaining a calm and professional demeanor.
- Consistently exceeded sales targets, surpassing employer benchmarks and contributing to overall business success.
Personal Assistant
LINDA ELSTER
Fresno, CA
07.2017 - 03.2020
- Adhered to medical regulations and standards to ensure compliant and safe patient care delivery.
- Maintained accurate and detailed records of patient conditions, progress, and concerns to support effective treatment plans.
- Responded compassionately and appropriately to patients’ physical, emotional, and developmental needs.
- Provided direct patient care focused on enhancing comfort, social engagement, and spiritual well-being, including assistance with hygiene, nutrition, elimination, skin care, rehabilitation, and safety.
- Scheduled and accompanied clients to medical appointments, and supported daily living by procuring household supplies and running errands.
Education
Bachelor of Science - GENERAL EDUCATION/NURSING
Nightingale College
Ogden, UT01-2027
Certificate - MEDICAL ASSISTANT PROGRAM
SJV COLLEGE
Fresno County, CA01-2023
HIGH SCHOOL DIPLOMA - undefined
SANGER HIGH SCHOOL
Sanger, CA01-2016
Skills
- Customer Service & Conflict Resolution
- Leadership & Multitasking
- Time Management & Administrative Support
- Medical Billing & Health Regulatory Compliance
- Patient Care & Nursing Support
- Phlebotomy & Blood Sampling
- Vital Signs Monitoring
- Medical Terminology & Records Management
- EMR Systems & Database/Inventory Management
- Experience Administering Injections
- Laboratory Procedures
- Cash Handling & Sales
- Personal Assistant Experience
- Medical Office Operations
Certification
- BLS Certification April 2025 to April 2027 promptly recognize several life-threatening emergencies, give high-quality chest compressions, deliver appropriate ventilations and provide early use of an AED.
- First Aid Certification
- CPR Certification
Languages
Spanish
Limited Working
Timeline
Medical Assitant Floater
Saint Agnes Hospital
12.2025 - Current
Medical Assistant Floater
Omni Family Health
08.2023 - 11.2025
Medical Assistant
EveryDay Health Care
05.2023 - 07.2023
Customer Service
LARRY GRIMES
04.2020 - Current
Personal Assistant
LINDA ELSTER
07.2017 - 03.2020
Certificate - MEDICAL ASSISTANT PROGRAM
SJV COLLEGE
HIGH SCHOOL DIPLOMA - undefined
SANGER HIGH SCHOOL
Bachelor of Science - GENERAL EDUCATION/NURSING
Nightingale College
Section name
Authorized to work in the US for any employer