ANGELINA P. Lawrence
Brookhaven,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Payroll Specialist
Active Production And Design
05.2023 - Current
- Resolved payroll discrepancies quickly and successfully and provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions. Audited timesheets and payroll records for accuracy.
- Maintained confidentiality of employee records and payroll information.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines
- Incorporate new processes, tools, and approaches when recommending an ADP solution
- Interact and partner with ADP associates in sales and customer service
- Exchange routine information with members of the client project team, including priorities, timeliness, issues as they arise
Customer Solutions Supervisor
Delta Air Lines
11.2017 - 06.2022
- Code all applicable complaints, compliments, and suggestions, ensure all information is added to the case
- Apply goodwill gesture according to scale, review process and procedure and apply
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Researched and corrected customer concerns
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Payroll Supervisor
Delta
07.2016 - 11.2017
- Ensure timely and accurate payroll processing and resolve paycheck discrepancies
- Delivery of regulatory or compliance changes that impact Payroll initiatives
- Performs complex computations, clerical duties necessary to prepare routine payroll information
- Responds to inquiries from employees regarding salary deductions and other adjustments
- Completed bi-weekly payroll for all employees.Compute wages, MSPR, vacations, terminations, and special payroll needs utilizing the computer system, reconcile pay files for over 1700 employees, track comp time, overtime, PTO, FMLA, discrepancies
- Managed payroll data entry and processing for employees to comply within guidelines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Group Sales Specialist
Delta
04.2014 - 07.2016
- Provide support to the contact center with regards to passenger’s tickets, special request, and airport assistance for our internal and external customers
- Address payroll questions, emails, concerns complete inquiries of 10+ passengers and work group bookings
- Maintaining and managing client relationships, answering their calls in an efficient and courteous manner while meeting all Delta compliance requirements and resolve Customer concerns
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
CFO- Office Manager
Angel Construction and Associates Inc
05.2003 - 12.2014
- Processing payroll for company and subcontractors
- Completed financial worksheets and breakdowns
- Maintaining and negotiating contracts with subcontractors successful relationships and creating detailed contracts /Setting up and organizing files for new and existing clients while analyzing revenue and create multiple options for increase
- Managing accounts payable and receivable, multiple construction sites, marketing production for the company, created, maintained and updated filing systems for paper and electronic documents.
- Maintained computer and physical filing systems and schedules.
CES Agent Reservations, Cargo Customer Service Agent
Delta
11.2010 - 04.2014
- Answering calls in an efficient, courteous, and accurate manner while valuing the customer's time and needs
- Effectively listen and identify customer issues, making quality decisions, multi-tasking
- Sell a range of travel related services, including car rental, hotel, and credit card vendor partner products, and actively search for solutions to problems
- Asses any and all sales inquiries and promote the completion to allow for current or future business with Delta Air
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Area Supervisor
Allied Barton Security
Atlanta, GA
04.2009 - 02.2011
- Manage a team of Security Officers, on site training, coaching, and development and support multiple sites
- Ensure all required reporting and contract compliance requirements are met Handle any escalated security issues or emergency situations appropriately Document and report all operations daily utilizing log sheets, sign in forms, and company policy
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Prepared, calibrated, and monitored production levels to achieve targets.
Education
Associates of Interdisciplinary Sciences - Business Law and Society
Georgia Perimeter College
Dunwoody, GASkills
- Integrated Accounting Systems
- Office Systems Management
- Daily Payroll Activities
- Payroll Administration
- Payroll Software Proficiency
- Rate Changes
- Timecard Management
Timeline
Payroll Specialist
Active Production And Design
05.2023 - Current
Customer Solutions Supervisor
Delta Air Lines
11.2017 - 06.2022
Payroll Supervisor
Delta
07.2016 - 11.2017
Group Sales Specialist
Delta
04.2014 - 07.2016
CES Agent Reservations, Cargo Customer Service Agent
Delta
11.2010 - 04.2014
Area Supervisor
Allied Barton Security
04.2009 - 02.2011
CFO- Office Manager
Angel Construction and Associates Inc
05.2003 - 12.2014
Associates of Interdisciplinary Sciences - Business Law and Society
Georgia Perimeter College
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