Angelina Ramirez
Oxnard,CA
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Signet Jewelers
Ventura, CA
10.2018 - Current
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assisted clients in selecting jewelry based on their individual needs and preferences.
- Performed body piercings using sterile technique, following all safety protocols.
- Maintained a clean and sanitary work environment, ensuring the highest standards of hygiene.
- Provided aftercare instructions to clients regarding healing time for piercings.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Created window displays that showcased new products.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
- Received inventory shipments and stocked shelves with merchandise.
- Advised customers on the selection of products based on their needs and preferences.
- Provided accurate information about warranties, pricing, policies.
- Engaged in suggestive selling techniques to increase sales volume.
- Upsold additional services or products to increase revenue opportunities.
- Facilitated returns or exchanges with minimal disruption to customers.
Process Guide
Amazon
Oxnard, CA
02.2022 - 01.2023
- Trained personnel on newly implemented processes or updated existing ones.
- Communicated effectively with staff at all levels regarding process updates.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Followed established guidelines for picking orders accurately.
- Transported goods to designated areas within the warehouse facility.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Moved large and bulky items manually or with pallet jacks or forklifts.
Customer Service Manager
Hobby Lobby
Oxnard, CA
06.2014 - 02.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- ordered inventory
- stocked and priced inventory
Education
Cosmetology License - Cosmetology
Lu Ross Academy
Ventura, CA11-2033
High School Diploma -
Oxnard Adult Education
Oxnard, CA06-2022
Skills
- Customer Relationship Management (CRM)
- Performance Evaluations
- Sales Techniques
- Staff Development
- Policy Implementation
- Team Leadership
- Schedule Preparation
- Sales background
- Sales Growth
Languages
English
Professional
Websites
References
References available upon request.
Timeline
Process Guide
Amazon
02.2022 - 01.2023
Assistant Manager
Signet Jewelers
10.2018 - Current
Customer Service Manager
Hobby Lobby
06.2014 - 02.2021
Cosmetology License - Cosmetology
Lu Ross Academy
High School Diploma -
Oxnard Adult Education