Angelina Ramos
Dermatology & Aesthetics - Vitalskin Dermatology
CHICAGO,IL
1
Language
26
years of professional experience
Patient Service Representative with a proven track record at Dermatology & Aesthetics -Vitalskin Dermatology, excelling in customer service. Enhancing patient satisfaction and streamlining registration processes. Detail-oriented and hardworking, adept at managing financial records while fostering a collaborative environment among team members.
Work History
Patient Service Representative
1 Year 1 Month- Assisted patients with inquiries and improved customer satisfaction and service experience.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used ModMed to schedule appointments.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Patient Service Representative
3 Years 10 Months- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced patient satisfaction through exceptional customer service during check-in and check-out processes.
- Managed patient registration process, ensuring accuracy and completeness of data for seamless patient flow.
- Processed copayments from patients during check-in. and compiled daily financial records.
- Verified and balanced daily deposits for financial accuracy. and credit card payments each day.
- Verified insurance eligibility for patients.
- Verified patient insurance eligibility and entered patient information into the system.
- Balanced deposits and credit card payments each day.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
Loan/Teller Manager
18 Years 11 Months- Provided guidance and support to junior tellers, fostering a collaborative work environment.
- Enhanced loan processing efficiency by streamlining documentation and verification procedures.
- Identified cross-sell opportunities and referred clients to banking specialists, contributing to branch growth.
- Streamlined documentation and verification procedures, enhancing loan processing efficiency.
Education
High School Diploma
Skills
Patient registration
Insurance verifying
HIPAA compliance
Customer service
Insurance verification
Cash management
Registration and scheduling
Attention to detail
Punctual and hardworking
Languages
Spanish
Timeline
Patient Service Representative
Dermatology & Aesthetics - Vitalskin Dermatology
07.2025 - CurrentRead More
Patient Service Representative
The Derm - Forefront Dermatology
09.2021 - 07.2025Read More
Loan/Teller Manager
Leyden Credit Union
10.2000 - 09.2019Read More
Kelvyn Park High School
High School Diploma
Read More