Angelina Rapino Nunez
West Lawn,PA
Summary
Achieved increased customer satisfaction by effectively building and leading restaurant teams to handle higher volumes. Elevated safety and cleanliness standards while optimizing inventory management processes. Maintained a level-headed approach in all situations, contributing to a positive team atmosphere. Streamlined staff oversight and cash deposit management to enhance operational efficiency. Generated new business through innovative SEO strategies and impactful social media campaigns. Strengthened team dynamics by exhibiting decisive leadership in high-pressure environments. Enhanced merchandising strategies, successfully managing markdowns, special events, and seasonal promotions. Improved stock movement and display adjustments, achieving sales objectives with accuracy. Designed eye-catching product displays that significantly boosted sales and store profitability. Applied best practices in marketing, sales, and customer relations to maximize effectiveness. Actively seeking new professional opportunities to cultivate a long-term career in the field. Demonstrated organizational skills as a housekeeper, excelling in time management and cleaning tasks. Reliable professional who welcomes direction and consistently follows through on commitments. Showcased in-depth knowledge of cleaning equipment operations to ensure optimal performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cafe Manager
Kimberton Whole Foods
07.2023 - 02.2026
- Supervised daily operations to maintain high standards of service and customer satisfaction.
- Developed staff training programs to enhance team performance and operational efficiency.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Implemented new point-of-sale system, improving transaction speed and accuracy.
- Coordinated marketing initiatives to increase community engagement and drive sales growth.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Fostered a positive work environment, mentoring staff to improve retention and morale.
- Established relationships with local vendors, enhancing product quality and supporting sustainability efforts.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
Supervisor
Collective Coffee
03.2023 - 07.2023
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored new staff on coffee preparation techniques and service standards.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Coordinated team schedules to optimize staffing during peak hours for improved efficiency.
- Developed and perfected unique recipes for a variety of artisanal breads and pastries.
- Oversaw daily production schedules to ensure timely product availability and quality standards.
- Implemented inventory management processes to minimize waste and optimize ingredient usage.
- Collaborated with team members to enhance workflow efficiency in high-volume production environments.
- Conducted regular quality checks to maintain consistency in flavors, textures, and presentation of baked goods.
- Researched industry trends to innovate new products that align with customer preferences and market demands.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
Barista
Morgantown Coffee House
09.2022 - 03.2023
- Prepared and served high-quality beverages following standardized recipes.
- Maintained cleanliness and organization of workstations and customer areas.
- Provided exceptional customer service, fostering a welcoming atmosphere.
- Trained new baristas on beverage preparation and customer engagement techniques.
- Oversaw daily operations, optimizing workflow efficiency during peak hours.
- Developed seasonal drink specials, enhancing menu offerings to attract customers.
- Mentored junior staff, promoting skill development and teamwork within the café environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Restaurant Manager
Taco Solo
12.2019 - 05.2020
- Increased weekly revenue percent.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Worked closely with, chef and cooks to determine menu plans for special events or occasions.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Housekeeper
City House Bed & Breakfast
01.2018 - 12.2019
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Checked rooms per day to verify vacancies post-checkout.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Restaurant Team Member
Taco Solo
04.2017 - 01.2018
- Facilitated job functions and accomplished routine tasks by engaging productively with team members.
- Enhanced customer experience through strategic upselling of food and drinks, contributing to increased shift revenues.
- Implemented food safety and hygiene protocols to mitigate risks of foodborne illness.
- Organized and replenished condiments and food items during slow periods to streamline kitchen operations during busy times.
- Facilitated customer engagement by evaluating needs in assigned zones, prioritizing tasks to enhance service efficiency during high-demand periods.
- Facilitated a positive dining experience by greeting newly seated guests with efficiency.
Warehouse Picker
The Villa
01.2016 - 09.2017
- Managed inventory tagging and labeling processes, along with shipment documentation, to streamline delivery to designated customers.
- Assessed individual product needs and accessibility considerations to enhance operational efficiency in storage areas.
- Managed order and shipment documentation to ensure efficient material flow.
- Facilitated efficient shipping processes by preparing products according to established company standards.
- Ensured accurate labeling of boxes, crates, and containers to facilitate efficient shipping processes.
Merchandise Associate
Victoria's Secret
02.2015 - 12.2015
- Enhanced visual merchandising to promote items through effective pricing and signage placement.
- Developed and arranged aisle displays and end caps to effectively promote targeted products.
- Engaged with store customers to offer support and convey appreciation for their business.
- Ensured cleanliness and organization of work areas to promote efficiency and professionalism.
- Organized and displayed new products on shelves, racks, and bins to enhance visual appeal and accessibility.
- Maintained accurate inventory records by systematically organizing and updating store spreadsheets with relevant statistical information.
Cashier Team Lead
wet seal
02.2014 - 04.2015
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Assisted with purchases, locating items and signing up for rewards programs.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
- Directed merchandising and signage updates for weekly and seasonal promotional changes.
- Learned roles of other departments to provide coverage and keep store operational.
Sales Associate
Sprint Corp.
07.2013 - 04.2014
- Implemented compliance measures for promotions exchange guidelines and payment policies to enhance operational efficiency.
- Addressed customer inquiries through incoming calls to enhance understanding of product offerings, service details, store hours, and current promotions.
- Strategically organized new merchandise to improve store aesthetics and facilitate efficient inventory turnover.
- Conducted in-depth analysis of market trends to advise customers on the best product choices.
- Executed cross-selling initiatives and marketing strategies to enhance customer engagement and increase revenue generation.
- Managed order fulfillment to ensure timely and efficient product delivery, enhancing customer satisfaction.
- Addressed customer requirements through product identification and thorough inventory assessments across various sites.
Education
Certification - Pharmacy Technology
Berks Career And Technolgy Center
Leesport, PA0 2012
High School Diploma -
Wilson High School West Lawn Pa
West Lawn, PA5 2010
Skills
- Developed and maintained customer service best practices to ensure high levels of satisfaction
- Managed daily restaurant operations to maintain high standards of food quality and customer satisfaction
- Implemented customer-oriented initiatives to improve client satisfaction
- Maintained a reliable and uninterrupted employment record, showcasing adaptability and commitment
- Oversaw recruitment and training processes to build a skilled workforce Developed and implemented training programs to align employee skills with organizational goals Fostered a culture of continuous learning and development within the team
- Oversaw task organization and prioritization to enhance team efficiency Coordinated efforts across departments to align project goals with strategic objectives Championed a systematic approach to workflow management
- Implemented strategies for labor and food cost control to enhance operational profitability
- Designed and curated innovative menu selections to elevate dining experiences
Education and Training
other,other
Certification
Food safe certification
Timeline
Cafe Manager
Kimberton Whole Foods
07.2023 - 02.2026
Supervisor
Collective Coffee
03.2023 - 07.2023
Barista
Morgantown Coffee House
09.2022 - 03.2023
Restaurant Manager
Taco Solo
12.2019 - 05.2020
Housekeeper
City House Bed & Breakfast
01.2018 - 12.2019
Restaurant Team Member
Taco Solo
04.2017 - 01.2018
Warehouse Picker
The Villa
01.2016 - 09.2017
Merchandise Associate
Victoria's Secret
02.2015 - 12.2015
Cashier Team Lead
wet seal
02.2014 - 04.2015
Sales Associate
Sprint Corp.
07.2013 - 04.2014
Certification - Pharmacy Technology
Berks Career And Technolgy Center
High School Diploma -
Wilson High School West Lawn Pa