Angelina Razlaff
Powhatan,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Hostess
IHOP
Midlothian, VA
12.2021 - Current
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Barista Trainer
Starbucks
Midlothian, VA
08.2018 - 12.2021
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Taught proper procedures and strategies for success to new employees.
Cast Member
Regal Cinemas
Midlothian, VA
04.2017 - 08.2018
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Monitored and kept emergency exit pathways clear and accessible during show.
- Assisted theater vendors with necessary setup tasks.
- Directed patrons to specific venue locations, restrooms and will-call window.
- Participated in on-going training and drills to prepare for emergency situations.
- Reviewed tickets for authenticity and applicability to particular event.
- Refused admittance to patrons on basis of age policies or for lack of ticket possession.
Education
General - General Studies
Christian Liberty
Illinois06.2011
Skills
- Warm and Welcoming
- Creative Problem Solving
- Multitasking and Prioritization
- Personable and Friendly
- Wait List Management
- Front- and Back-of-House Coordination
- Cash and Transaction Handling
- Drink Orders and Service
- Food Safety Standards
- DoorDash and UberEats
Timeline
Hostess
IHOP
12.2021 - Current
Barista Trainer
Starbucks
08.2018 - 12.2021
Cast Member
Regal Cinemas
04.2017 - 08.2018
General - General Studies
Christian Liberty