Angelina Romano
Summary
Well-qualified team member, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges as well as energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Brand Ambassador
Chick-fil-A
11.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Restaurant Hostess
Cracker Barrell
04.2022 - 11.2022
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Associate of Arts - Psychology
Valencia College
Orlando, FL05.2027
High School Diploma -
Lake Nona High School
Orlando, FL05.2023
Skills
- Exceptional customer service
- Multilingual Communication
- Teamwork and Collaboration
- Team Leadership Qualities
- Relationship Building
- Team Player
- Payment Processing
- Customer Relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Brand Ambassador
Chick-fil-A
11.2022 - Current
Restaurant Hostess
Cracker Barrell
04.2022 - 11.2022
Associate of Arts - Psychology
Valencia College
High School Diploma -
Lake Nona High School