Angelina Shpakovsky
Grand Island,NY
Summary
Driven associate with proven customer service and team collaboration skills from experience at Abercrombie & Fitch and as well as Tim Hortons. Excelled in engaging customers, enhancing satisfaction, and driving sales through effective communication. Demonstrated ability to learn quickly, ensuring high productivity and goal achievement. Maintains a strong record of reliability and punctuality, contributing to team success.
Overview
2026
2026
years of professional experience
Work History
Medical Assistant
Delaware Medical Group
Buffalo, NY
03.2025 - Current
- Assisted in annual office reorganization projects, ensuring efficient use of space while maintaining accessibility of critical files.
- Improved document organization by developing efficient filing systems and categorizing documents accurately.
- Enhanced office productivity by maintaining an organized and up-to-date filing system.
Sales Associate
Abercrombie & Fitch
Buffalo, New York
11.2024 - Current
- Collected payments and provided accurate change.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Babysitting
Families
Buffalo NY
2023 - Current
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
Team Member
Tim Hortons
Grand Island, New York
09.2023 - 09.2024
- Received, processed, and stocked merchandise in accordance with store policies.
- Developed positive customer relationships through friendly greeting and excellent service.
- Resolved customer issues promptly in a professional manner.
- Rotated through series of different stations based on team needs.
- Addressed customer needs, responding to specific requests.
- Maintained a clean and organized work area throughout shift.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Operated cash registers to process payments from customers.
- Provided customer service support to ensure satisfaction.
- Worked hard to learn required tasks quickly to maximize performance.
- Monitored expiration dates on food items for freshness assurance.
- Worked effectively in team environments to make the workplace more productive.
Team Member
Adrian’s custard and beef
Grand Island, New York
05.2023 - 10.2023
- Answered phone calls regarding inquiries about products or services.
- Built and maintained working relationships with peers and upper management.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained a clean and organized work area throughout shift.
- Rotated through series of different stations based on team needs.
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
Education
Grand Island High School
Grand Island, New York06-2025
Skills
- Customer service
- Team collaboration
- Time management
- Communication skills
- Cash register operation
- Problem-solving
- Goal oriented
- Reliable and punctual
- Multi-tasking strength
- Cleaning techniques
Education and Training
true
Languages
Russian
Elementary
Timeline
Medical Assistant
Delaware Medical Group
03.2025 - Current
Sales Associate
Abercrombie & Fitch
11.2024 - Current
Team Member
Tim Hortons
09.2023 - 09.2024
Team Member
Adrian’s custard and beef
05.2023 - 10.2023
Grand Island High School
Babysitting
Families
2023 - Current