Angelina Standley
Yancey,TX
Summary
Proven Customer Service Representative at Uhaul Moving And Storage, adept in problem-solving and critical thinking, effectively managing high-stress situations to enhance customer loyalty. Demonstrated expertise in complaint handling and call center operations, ensuring informed product recommendations and resolutions that boost repeat business. Skilled in active listening and customer service, achieving significant positive feedback.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
03.2019 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Acellus Academy
Kansas City, MO05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Complaint Handling
Timeline
Customer Service Representative
Uhaul Moving And Storage
03.2019 - 04.2022
High School Diploma -
Acellus Academy