Angelina Webb
Altadena,CA
Summary
Reliable front desk associate, well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Massage Envy
10.2022 - Current
- Warmly welcome 20 – 30 guests per shift, coordinate check-in and check-out process efficiently to reduce wait times.
- Maintain up to date knowledge of promotions and special servies to best assist guests.
- Develop and maintain strong rapport with returning guests.
- Manage 3 or more phone lines, facilitating high volume calls daily with clients, vendors and staff as needed.
- Maintain an organized, clean, professional workspace and waiting area.
- Provide excellent customer service with helpful and friendly attitude.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
Sales Associate
Victoria Secret
10.2021 - 02.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted Customers in navigating store, complete sales and processed returns.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Pasadena High School
Pasadena, CA05.2021
Skills
- Office Software
- Front Office Support
- File Management
- Scheduling appointments
- Multi-Line Phone Systems
- Information Protection
- Credit card handling
- Cash Handling
- Creative Problem Solving
- Time Management
- Cross-selling services
- Guest accommodations
Timeline
Front Desk Associate
Massage Envy
10.2022 - Current
Sales Associate
Victoria Secret
10.2021 - 02.2023
High School Diploma -
Pasadena High School