Angelinalee Barrios
Fort Worth
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2023 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted weekly inventory of supplies,equipment, and food items.
- assigned tasks to team members based on their strength's and skills sets.
- Completed store opening and closing procedures and balanced tills.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Host
Cheddars Restaurant
12.2021 - 03.2023
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Boswell Highschool
Fort Worth, TXNo Degree - Business And Finance Real Estate
Texas Christian University
Fort Worth, TX08-2028
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Safety awareness
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Shift Supervisor
Starbucks
07.2023 - 08.2024
Host
Cheddars Restaurant
12.2021 - 03.2023
Boswell Highschool
No Degree - Business And Finance Real Estate
Texas Christian University
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