Angelina P. Aguilar
Erlanger,KY
Summary
Strategic and detail‑oriented Career Coach with a strong record of guiding diverse clients toward meaningful career advancement and workplace success. Known for exceptional multitasking, sound judgment, and the ability to perform under pressure while managing high‑volume caseloads and competing priorities. Adept at building rapport, delivering individualized coaching, and designing structured development plans that align with client goals and organizational expectations.
Brings broad cross‑industry experience spanning healthcare, finance, and social‑service programs, enabling a nuanced understanding of workforce needs, regulatory environments, and employer expectations. Skilled in translating complex information into clear, actionable guidance and in fostering client confidence through supportive, strengths‑based coaching.
Overview
18
18
years of professional experience
Work History
Social Services Worker 3 - Career Coach
Ohio Means Jobs Hamilton County
Cincinnati, OH
02.2024 - Current
- Conducted assessments to determine client needs and eligibility for employment services.
- Developed individualized service plans to support client career goals and personal development.
- Coordinated with community organizations to enhance resource availability for clients.
- Provided case management support, ensuring timely follow-up on client progress and outcomes.
Medicaid Eligibility Specialist II
Texas Health and Human Service Commission
San Antonio, TX
02.2019 - 06.2022
- Analyzed Medicaid applications for accuracy and compliance with state regulations.
- Assisted clients in understanding eligibility requirements and application processes.
- Coordinated with healthcare providers to gather necessary documentation for eligibility determinations.
- Monitored case files to ensure timely processing and adherence to deadlines.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
Digital Support Specialist
Citibank
Walton, KY
05.2016 - 08.2018
- Citi - Florence, Kentucky Service customers by phone in technical support of Citi Credit Card websites.
- Assists with account related inquiries and questions regarding the website and Citigroup credit cards.
- Analyze and research problems related to the website from customer's perspective.
Texas Works Advisor II
Texas Department of Health and Human Services
San Antonio, Texas
02.2008 - 08.2015
- Performed routine eligibility determinations for social service programs.
- Reviewed eligibility files, interviewing clients, documenting client information, determining benefits, verifying case data, and explaining program benefits and requirements.
- Worked under moderate supervision, with limited latitude for the use of initiative and independent judgement.
Education
GED -
University of Texas
Austin, Texas05-1987
Skills
- Strong verbal communication
- Inbound and outbound calls
- Self-motivated
- Extremely organized
- team player
- quick learner
- Caseload management
Timeline
Social Services Worker 3 - Career Coach
Ohio Means Jobs Hamilton County
02.2024 - Current
Medicaid Eligibility Specialist II
Texas Health and Human Service Commission
02.2019 - 06.2022
Digital Support Specialist
Citibank
05.2016 - 08.2018
Texas Works Advisor II
Texas Department of Health and Human Services
02.2008 - 08.2015
GED -
University of Texas