ANGELINE C. Cassel

• Attended the Better Readiness Team meetings for early training opportunities and guide regions/department for readiness preparation and materials
• Assist other OA's with questions to the best of my knowledge
• Manage daily office operations and maintain an organized workspace.
• Process incoming communications and route messages to appropriate staff.
• Maintain office supplies inventory and order replacements as needed.
• Assist in onboarding new employees and provided administrative support.
• Develop filing systems to enhance document retrieval efficiency.
• Collaborate with cross-functional teams to support project initiatives.
• Trained Customer Service Representative on office procedures and software applications.
• Coordinate and manage daily administrative operations of the office.
• Interact professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Organize and maintain filing systems, including electronic databases and records.
• Review documents and obtain additional information to complete accurate paperwork and avoid delays.
• Processed financial documents, contracts, expense reports and invoices.
• Replenish office supplies, placing new orders for restocking to maintain inventory.
• Review employee time sheets for accuracy prior to submission for payroll processing.
• Ensure compliancy and safety as the Safety Ambassador for the location
• Develop strong relationships with customers through excellent customer service skills.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of Unifirst.
• Coordinate with other supervisors, combining group efforts to achieve goals.
• Guide employees in handling difficult or complex problems.
• Interpret and explain work procedures and policies to brief staff.
• Email and schedule calls with customers to resign agreements and provide them with updated pricing
• Ensure accuracy and compliancy with JJ Keller and compliancy at 100%

• Resolved escalated customer complaints in a timely manner
• Identified opportunities to improve customer service to assist customers
• Promote clean, safe, friendly work environment for employees and guests.
• Routed calls to correct personnel.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Keyed all work orders on a daily basis

Transferred to Grapevine location from our Haltom City location

• Key work orders,maintenance ,contracts for our team
• Handled all customer calls and provide them with the best customer service
• Filed all required documents in customer files

• Handled all work orders for customers on a daily basis for doors.
• Answered and routed calls to representatives.
• Flowed paperwork, filed all documents in customer files.
• Made sure all approved orders were sent to the warehouse to be filled as soon as they were received.

• Coordinated patient scheduling and appointment management for diverse healthcare services.
• Assisted families with insurance verification and benefits explanation processes.
• Collaborated with clinical teams to ensure seamless patient care transitions.
• Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
• Organized and maintained patient charts with proper classification and filing systems.
• Responded to patient inquiries and provided support via phone and email communication.

• Read germinations over a 7-day period, from cold to warm germination.
• Trained in all departments due to the ability to learn quickly.
• Inspected agricultural products for quality compliance and safety standards.
• Conducted routine audits of processes to ensure adherence to specifications.
• Documented inspection findings in detailed reports and maintained accurate records.
• Utilized specialized equipment to perform precise measurements and evaluations.
• Assisted in developing quality control procedures to enhance operational efficiency.
• Maintained accurate records of test results, inspection data, and corrective actions taken when necessary.
• Analyzed rejected materials and determined root cause of failure or defect.

• Supervised daily operations within restaurant to ensure smooth workflow.
• Trained team members on customer service standards and food safety protocols.
• Managed inventory levels and ordered supplies to maintain stock availability.
• Assisted in developing staff schedules to optimize labor efficiency.
• Conducted regular inspections of kitchen and dining areas for cleanliness.
• Resolved customer complaints promptly to enhance satisfaction experiences.
• Collaborated with management on promotional initiatives to drive sales growth.
• Implemented training programs that improved team performance and service quality.
• Supervised daily operations including scheduling shifts, assigning duties.
• Maintained up-to-date knowledge of company products and services.
• Managed customer service inquiries and complaints in a timely manner.
• Ensured compliance with safety regulations and company policies.
• Monitored employee attendance records, timekeeping, and payroll information.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved conflicts between team members in an effective manner.

• Provided friendly and efficient service to enhance customer dining experiences.
• Took customer orders accurately and communicated them to the kitchen staff.
• Collaborated with kitchen team to ensure timely food delivery to guests.
• Handled cash transactions and processed payments efficiently at the register.
• Resolved customer complaints swiftly to maintain satisfaction and loyalty.
• Developed positive relationships with regular customers through friendly conversation.
• Provided excellent customer service by addressing any complaints or concerns promptly.

• Processed incoming documents and applications for community assistance programs.
• Managed office supplies, ensuring availability and organization for staff needs.
• Maintained accurate filing systems for confidential client records and documentation.
• Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
• Answered phone calls in a professional manner and transferred calls accordingly.
• Kept office records organized and supplies well-stocked for optimal team performance.
• Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
• Processed incoming and outgoing mail daily.