Angeline Daza
Beaverton
Summary
Reliable Assistant experienced in management support and client services. Coordinated communication between clients and service providers to enhance client outcomes. Demonstrated strong organizational, interpersonal, and multi-tasking skills in demanding work environments.
Overview
17
17
years of professional experience
Work History
Case Management Assistant Coordinator
Blue Water Resources, LLC
Aiea, Hawaii
08.2021 - 06.2026
- Coordinated closely with RNs and caregivers daily to organize admissions, transfers, home visits (monthly, post-hospital, PRN), doctor appointments and meetings for client safety.
- Facilitated communication between OPGs, POAs, Caregivers, RNs, other CMAs, Physicians, Health Plans (UHC, HMSA, KP, OH, AL), Vendors (DME, Transport) for senior/disabled clients.
- Submitted & followed thru w/requests for Prior Authorizations for supplies (DME's, incontinence supplies, nutritional supplements).
- Cultivated patience and gained respect for individuals (family members, caregivers, health care providers, associates & co-workers) working together to support clients by listening, having empathy and a health sense of humor.
Personal Assistant (I&II)
Ohana Health Care
Kapolei, HI
06.2014 - 06.2026
- - Managed personal errands, including shopping, household chores, cleaning, meal preparation, and laundry, ensuring a well-maintained living environment.
- - Coordinates, schedules doctor appointments and provides personal transportation.
- - Assists with daily medications or aides with self-administration.
- - Assisted with exercise and mobility, promoting physical health and independence in daily activities.
- - Follows personal medical care plans and adheres to doctors' orders or recommendations.
- Oversaw daily living activities
Store Manager
Cricket Wireless
Wahiawa, HI
04.2018 - 01.2021
- - Set clear performance expectations through daily team huddles with employees and implemented improvement plans to help each individual reach monthly sales goals.
- - Hired, scheduled, trained employees and delegated assignments to meet coverage needs and maintain store standards.
- - Encouraged team-oriented culture with common sales, service, and productivity goals.
- - Taught employees how to connect with customers, build trust, and independently handle routine concerns.
- Celebrated team achievements to enhance morale and performance.
Sales Associate
Goodwill Industries
Wahiawa, HI
02.2018 - 07.2019
- - Greeted customers and delivered prompt, friendly service to enhance shopping experience.
- - Verified cash accuracy, balanced drawer at the start and end of each shift.
- - Assisted customers in locating and purchasing items.
- - Cleaned store floors and surfaces to maintain cleanliness and safety., maintained, stocked, and rotated merchandise, clothing and shelving within departments for new items.
Customer Service Agent
Sun Isle West
Aiea, HI
05.2014 - 04.2016
- - Handled inbound/outbound calls to address inquiries and complaints, resolving concerns with empathetic solutions and recommendations.
- - Provided solutions and alternatives for delayed or missing shipments, enhancing customer satisfaction and trust.
- - Coordinated closely with dispatcher and drivers to reach delivery deadlines.
- - Organized moving, setup deliveries, streamlined arrangements for home and office relocation of local businesses & residential customers.
- - Independently coordinated deliveries of solar panels, rail transit materials & medical supplies.
- - Scheduled transport, pickup and delivery of international containers through Matson shipping.
- - Maintained accurate inventory across multiple storage locations, conducted site visits, and communicated changes or discrepancies to business partners, ensuring transparency.
Office Assistant
Makalapa Manor Cooperative
Aiea, HI
01.2009 - 03.2011
- - Organized office calendars, planned and made arrangements for meetings, travel and special events.
- - Coordinated tasks and requests from Resident Manager, Board of Directors, Property Management, residents, vendors, and contractors to ensure timely responses.
- - Ordered maintenance tools and materials, restocked office supplies to maintain smooth and efficient daily operations.
- - Calculated hours and accuracy of employee time cards; picked up and distributed bi-weekly payroll.
- - Revised and finalized Managers Monthly Reports, created newsletters and spreadsheets, and drafted emails to address day-to-day resident needs.
Education
High School Diploma -
Kahuku High School
Kahuku, HI06-1993
Some College - Dental Hygiene, Accounting, Business Management
University of Hawaii, Manoa
Honolulu, HISkills
- Case planning, teamwork and collaboration
- De-escalation techniques
- Cultural sensitivity
- Problem-solving aptitude
- Continuous improvement
- Client advocacy
- Proficient with Word, Excel and PowerPoint
- Multitasking Abilities
- Adaptability and flexibility
- Multitasking
- Reliability
Timeline
Case Management Assistant Coordinator
Blue Water Resources, LLC
08.2021 - 06.2026
Store Manager
Cricket Wireless
04.2018 - 01.2021
Sales Associate
Goodwill Industries
02.2018 - 07.2019
Personal Assistant (I&II)
Ohana Health Care
06.2014 - 06.2026
Customer Service Agent
Sun Isle West
05.2014 - 04.2016
Office Assistant
Makalapa Manor Cooperative
01.2009 - 03.2011
High School Diploma -
Kahuku High School
Some College - Dental Hygiene, Accounting, Business Management
University of Hawaii, Manoa