Tanya Rodriguez
La Habra,CA
Summary
Dynamic professional with a rich background at CHOC and Fountain Valley Regional Hospital, excelling in case analysis and fostering teamwork. Achieved streamlined operations and enhanced patient care through meticulous attention to detail and effective problem-solving. Proven ability in improving communication and operational efficiency, showcasing a commitment to excellence and collaborative success.
Overview
16
16
years of professional experience
Work History
Case Management Assistant
CHOC
05.2022 - Current
- Ensured timely communication between healthcare providers, fostering a collaborative care environment for patients.
- Attended regularly scheduled case management and staff meeting.
- Assisted with the development and implementation of case management policies and procedures, contributing to a more efficient department.
Secretary
Fountain Valley Regional Hospital and Medical Center
10.2015 - 08.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Unit Assistant
CHOC
02.2020 - 05.2022
- Maintained accurate patient records, enabling informed decision-making by healthcare professionals.
- Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.
- Improved communication between staff members by providing accurate updates on patient statuses and needs.
- Optimized workflow within the unit through effective delegation of tasks among auxiliary personnel when necessary.
Front Office Assistant
Hoag Memorial Hospital Presbyterian
08.2019 - 02.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Central Supply Technician
Fountain Valley Regional Hospital and Medical Center
01.2009 - 08.2019
- Conducted thorough inspections of incoming shipments, verifying accuracy and quality of products received.
- Expedited order processing times through effective communication with vendors and prompt follow-up on backorders or delays.
- Enhanced patient safety by implementing strict sterilization and decontamination procedures for medical equipment.
- Increased efficiency in the central supply department by streamlining inventory management processes.
Education
High School Diploma -
Sonora High School
La Habra, CA06.2005
Skills
- Case planning
- Case analysis
- Motivational interviewing
- Follow-up skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
Case Management Assistant
CHOC
05.2022 - Current
Unit Assistant
CHOC
02.2020 - 05.2022
Front Office Assistant
Hoag Memorial Hospital Presbyterian
08.2019 - 02.2020
Secretary
Fountain Valley Regional Hospital and Medical Center
10.2015 - 08.2019
Central Supply Technician
Fountain Valley Regional Hospital and Medical Center
01.2009 - 08.2019
High School Diploma -
Sonora High School
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