Angeline Hotio Dounwouo
Washington,DC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and eager to apply time management and organizational attributes in various environments, and to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Uber Partner
Uber Technologies Inc.
Washington, District Of Columbia
01.2020 - 11.2023
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Provided helpful information about local attractions or points of interest upon request from customers.
- Achieved consistently high customer scores due to exceptional service.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Managed unexpected emergencies and route changes with calm and professionalism.
Graduate Research Assistant
Howard University/ Department of Economics
Washington, DC
08.2017 - 12.2020
- Conducted literature reviews and synthesized research findings in preparation for data analysis.
- Prepared and presented reports on research progress to faculty members.
- Organized, managed, and maintained databases for research projects.
- Provided administrative support by scheduling meetings, arranging travel plans, taking minutes at meetings.
- Attended professional conferences to present research findings and network with peers in the field.
- Provided guidance to undergraduate students working on independent projects related to the main research focus.
- Gathered, reviewed and summarized literature from scientific journals.
Hospitality Assistant
Community Gathering
Washington, District Of Columbia
06.2019 - 06.2020
- Greeted guests warmly and made them feel welcome.
- Responded promptly to guest inquiries and requests in a polite manner.
- Provided excellent customer service by anticipating guest needs before they arise.
- Handled complaints professionally with an aim to resolve issues quickly.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Assisted guests by promptly responding to questions, requests and concerns.
Conference Participant Speaker
Howard University
Washington, District Of Columbia
03.2018 - 05.2018
- Organized and delivered presentations to large groups of people in a professional manner.
- Developed content for speeches, including research, writing, and editing.
- Collaborated with event organizers on topics, scheduling, audience size, and other details.
- Assisted in the development of new ideas for future speaking events.
- Moderated panel discussions at conferences or seminars related to the topic being discussed.
- Coordinated and organized speaking engagements to recognize and pursue growth opportunities.
- Incorporated variety of techniques including stories and inspirational messages into presentations to entertain attendees.
Education
Master of Science - Development Economics
Howard University
Washington, DC05.2019
Bachelor of Science - Finance
University of The District of Columbia
Washington, DC05.2012
Ph.D. - Development Economics
Howard University/ Present
Washington, DCSkills
- Customer Engagement and Service
- Schedule Management
- Communication and Interpersonal Skills
- Strong Working Relationships
- Hotel and Restaurant Recommendations
- Proficient in Microsoft Office
Languages
French
Professional
Accomplishments
- Awarded Grant on Initiative Equity, Civic Engagement and Community Leadership
- Certificate of Exemplary Performance and Appreciation for Outstanding Services
- Bachelor Degree/ Graduate Honors
Timeline
Uber Partner
Uber Technologies Inc.
01.2020 - 11.2023
Hospitality Assistant
Community Gathering
06.2019 - 06.2020
Conference Participant Speaker
Howard University
03.2018 - 05.2018
Graduate Research Assistant
Howard University/ Department of Economics
08.2017 - 12.2020
Master of Science - Development Economics
Howard University
Bachelor of Science - Finance
University of The District of Columbia
Ph.D. - Development Economics
Howard University/ Present