I am a dedicated and passionate certified nursing assistant with experience in patient care and administrative tasks, seeking a role where I can utilize my skills in a fast-paced enviorment. I work in the Labor & Delivery dept, but also float to postpartum and help with vital signs and caring for the mothers on our unit. I attend school full-time to continue with my education in the medical field as a nurse.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Multi-Skilled Clerk (Labor & Delivery)
Parkview Community Hospital
05.2023 - Current
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Provided emotional support to mothers throughout labor, offering encouragement and reassurance as needed.
Contributed to efficient patient flow by promptly completing required documentation related to births, transfers, discharges, or other changes in status.
Improved patient comfort by providing compassionate and attentive care during labor and delivery.
Maintained a clean and safe environment in the labor and delivery unit, adhering to infection control protocols.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Shipping LTL Shipping Clerk/ Data Entry/CSR
IMAX Worldwide Home
03.2013 - 05.2023
Maintain a timely attendance
Work well with others and in groups
Handle customer orders and emails for personal orders being sent out locally and internationally
Manage accounts and emails for supervisors
Manage setting appointments for drivers and customers
Problem solving, regarding customer accounts
Handle FEDEX and UPS accounts, processing orders daily
Worked with different WMS systems ex
DAVINCI, CZARLITE, ORACLE, FOXFIRE
Help improve shipment accuracy
Help improve inventory visibility
Manage AMAZON orders daily, routing, allocating and waving orders
Worked with accounts such as AMAZON, HAYNEEDLE, ZULILY etc
10 key efficient
Some account billing knowledge
Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
Processor/picker/CSR
UPS Innovations
01.2011 - 06.2012
Maintained a timely attendance
Worked in teams assisting others
Processing orders 200 + per hour
Pick/ pack and D-pack orders daily
Contacted customers regarding package destinations and form of payment