Timothy Herrera
San Francisco,CA
Summary
Adaptable Multi-Purpose Clerk with background in diverse roles such as cashiering, stocking, and customer service. Possess strong skills in problem-solving, time management, and handling multiple tasks simultaneously. Demonstrated success in maintaining high levels of accuracy and efficiency while delivering superior customer service. Significant impact made by fostering positive relationships with customers and team members to create harmonious work environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Multi Purpose CLerk
Adronico's Community Market
San Francisco
06.2024 - Current
- Maintained accurate records of customer purchases, returns and exchanges.
- Provided excellent customer service to ensure customer satisfaction.
- Answered phones, responded to inquiries and routed calls appropriately.
- Assisted customers with product selection, ordering and pick-up procedures.
- Processed cash, credit card and check transactions accurately.
Data Entry Clerk
ECE Consulting Group
12.2018 - 01.2020
- Company Overview: Robinhood is a pioneer of commission-free investing that makes it convenient for users to trade in digital stock and cryptocurrency marketing
- Role: Data entry clerk and Customer service
- Account: Robinhood
Customer Care Specialist and Data Entry Clerk
Concentrix
03.2016 - 05.2017
- Company Overview: United Airlines is one of the top leading airline companies in the United States
- Role: Customer service representative for the rewards program
- Task given: Account inquiries, flight reservations, ticketing assistance and data entry work
- Account: United Airlines (MileagePlus)
Senior Process Executive and data entry clerk
Cognizant
02.2015 - 10.2015
- Company Overview: Computershare Limited is an Australian stock transfer company that provides corporate trust, stock transfer and employee share plan services in a number of different countries
- Role: Inbound/Outbound and Email Customer Service Support
- Task given: Handled Inbound/Outbound shareholder inquiries by phone, e-mail and written correspondence
- Engaging directly with shareholders to answer questions, solve problems and navigate the complex financial environment
- Account: Computershare Limited
Insurance Verification Specialist
Arriva Medical, L.L.C
06.2014 - 01.2015
- Company Overview: Arriva Medical is a company that offers diabetes and testing supplies
- Role: Health Insurance Verification, Accounts Receivables Specialist, Cash Posting Agent and Chat/Email Customer support
- Task given: After verifying insurance, I assist clients on processed orders of supplies then post their payment in the system while walking them through on how the products work
Medical Chart Specialist
Altegra Health Inc.
01.2014 - 06.2014
- Company Overview: Altegra Health provides healthcare business services, technology and consulting solutions by aligning individual health status, member benefits with appropriate reimbursement in the United States
- Role: Data analyst for healthcare insurance
- Task given: Import data from client's rosters and review status for audit purposes
- Used to filter data to check if reimbursement is approved or rejected
Senior Business Process Associate
UST Global
05.2012 - 01.2014
- Company Overview: Title Source provides services related to mortgage on real estate and property taxes
- Role: Data analyst and processor for mortgage under real estate and property taxes for home and land owners
- Task given: Importing excel from collected data to gather and filter to validate profile status of mortgage for clients for tax reporting purposes
- Used to offer services for real estate closings, 2nd mortgages, title searches, refinancing, title insurance, title exemptions, document preparations and Construction loans
- Account: Title Source, L.L.C
Education
Software Engineering
Zuitt Coding Bootcamp
Philippines07-2022
Bachelor of Science - Information Technology
Northeastern College
Isabela01.2011
Bachelor of Science - Information Technology
Isabela State University
Isabela01.2010
Skills
- Typing - 50 words per minute
- Work Prioritization
- Microsoft Office
- Filing systems
- Task Delegation
- Expense Tracking
- Document Preparation
- Strong Organization
- Scheduling appointments
- Confidentiality
- File Maintenance
- Quality Control
- Spreadsheet development
- Database entry
- Bookkeeping
- Information Security
- Administrative Support
- Correspondence Writing
- Research
- Billing and coding
- Verbal and writing communication
- Supply tracking
- Telephone Etiquette
- Administrative tasks
- Customer Satisfaction
- Processing mail
- Calendar Management
- Scanning and copying
- Point of sale operation
- Prioritization
- Meeting Coordination
- Basic accounting
- Proofreading
Certification
- Completed technical support fundamentals training. (Certificate available upon request)
- Completed html5, CSS and javascript software development training (Certificate available upon request)
- Completed php data analytic training (Certificate available upon request)
- Completed Bookkeeping basics training (Certificate available upon request)
Languages
Filipino (native), English (fluent, written and spoken)
Timeline
Multi Purpose CLerk
Adronico's Community Market
06.2024 - Current
Data Entry Clerk
ECE Consulting Group
12.2018 - 01.2020
Customer Care Specialist and Data Entry Clerk
Concentrix
03.2016 - 05.2017
Senior Process Executive and data entry clerk
Cognizant
02.2015 - 10.2015
Insurance Verification Specialist
Arriva Medical, L.L.C
06.2014 - 01.2015
Medical Chart Specialist
Altegra Health Inc.
01.2014 - 06.2014
Senior Business Process Associate
UST Global
05.2012 - 01.2014
- Completed technical support fundamentals training. (Certificate available upon request)
- Completed html5, CSS and javascript software development training (Certificate available upon request)
- Completed php data analytic training (Certificate available upon request)
- Completed Bookkeeping basics training (Certificate available upon request)
Software Engineering
Zuitt Coding Bootcamp
Bachelor of Science - Information Technology
Northeastern College
Bachelor of Science - Information Technology
Isabela State University
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