VERONICA D DERR
Sierra Vista,US
Summary
Managed cash transactions and customer interactions to promote satisfaction.,Oversaw accounting processes while applying comprehensive finance knowledge.,Facilitated exceptional customer service experiences through strong communication and banking expertise.
Overview
27
27
years of professional experience
Work History
Bank Teller
Bank of Crocker
Waynesville, United States
10.2023 - 10.2024
- Work with customers on their personal accounts.
- Assisted customers in all 3 drive thru lanes and answered phones.
- Managed cash drawer throughout the day, ensuring accurate handling and accountability.
- Balance cashiers checks and money orders daily.
- Replenished ATMs daily, counted cash, and ensured accurate cash balance.
- Balancing the vault daily.
- Generated daily and weekly reports including CTRs, cashiers checks, money orders, non-post accounts, closed accounts, and processed credit card advances.
- File open, closed accounts, safety deposit box files, and CDs.
- Receiving and counting large sums of money from local businesses that bank with us.
- Helping with opening the bank in the morning.
- 1 Saturday a week I open and close the drive thru.
- Working with the loan department on payments and draw accounts.
- Provided support to colleagues during busy periods.
Bank Teller
Maries County Bank
Saint Robert, United States
10.2024 - 06.2024
- Processed a variety of customer transactions including savings, checking, and credit accounts.
- Handled all teller window transactions, including deposits/withdrawals, check cashing, money orders, cashier's checks, and loan payments; maintained security procedures, balanced cash drawer, and assisted with customer inquiries and services.
- Customer service and upholding customer confidentiality.
- Accurately handling all transactions assigned to the teller window, receives and processes deposits/withdrawals to checking and savings accounts, cashes checks and makes change for customers, issues money orders and cashier's checks, assists customers in cashing savings bonds, processes credit card advances, opens, processes, and sends receipts for night drop deposits in accordance with logging procedures, Collected and processed mail, counted, checked, and packaged currency and coin, received and processed loan payments, closed savings and checking accounts, assisted customers with safe deposit box entry, adhered to security procedures and cash drawer limits, processed renewal check orders, answered customer inquiries about account statuses in-person or over the phone, followed bank policies and state and federal regulations, assisted with filing and record keeping of departmental information, maintained departmental appearances, assisted with ATM functions, cross-sold bank services to customers, upheld customer confidentiality, served customers in a professional manner, and promoted the bank through community involvement.
Warehouse Stock Clerk
AAFES
Fort Leonard Wood, United States
11.2018 - 04.2021
- Received and counted stock items and recorded data manually or using computer.
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards; verified inventory computations by comparing them to physical counts of stock, and investigated discrepancies or adjusted errors.
- Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms and other areas, cleaned and maintained supplies, tools, equipment, and storage areas; in order to ensure compliance with safety regulations.
- Determined proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
- Kept records on the use and/or damage of stock or stock handling equipment; examined and inspected stock items for wear or defects, and reported any damage to supervisors.
- Prepared merchandise for display, or for purchase or rental.
- Recommended and provided advice on a wide variety of products and services and discussed the type and of merchandise sought.
- Documented supervisory details including name and contact number
- Okay to contact this Supervisor: Yes
Household Manager/Homemaker
Derr Family
Fort Leonard Wood, United States
06.2003 - 10.2018
- Coordinated schedules and logistics for family of six, ensuring timely attendance at appointments and activities.
- Manage schedules and logistics for family of six.
- Managed financial budgeting for all household activities and purchases, maintaining fiscal responsibility and organization.
- Create documents using computer software to generate and maintain financial balancing for all bills.
- Perform routine housekeeping duties such as washing dishes, making beds, changing sheets; operate washing machines and dryers to clean shirts, sheets, blankets, towels and other garments and household articles.
- Clean, disinfect, and polish kitchen and bathroom fixtures and appliances.
- Swept and mopped floors to maintain cleanliness throughout the home.
- Dusted furniture and vacuumed carpeting to enhance the appearance of living spaces.
- Picked up debris and emptied trash containers to maintain a clean household.
- Organized and executed frequent grocery shopping excursions, optimizing meal planning and household needs.
- Supervisor: Self ((907) 223-5471)
- Okay to contact this Supervisor: Yes
Store Associate
AAFES
Fort Leonard Wood, United States
01.2002 - 03.2003
- Welcomed customers upon entry to create a positive shopping experience.
- Counted money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Welcomed customers as they entered the store to create a friendly atmosphere.
- Issued receipts, refunds, credits, or change due to customers.
- Ensured checkout areas remained clean and organized to facilitate efficient transactions.
- Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Monitored checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Offered customers carry-out service at the completion of transactions.
- Addressed and resolved customer complaints to enhance satisfaction and loyalty.
- Organized, counted, and securely wrapped cash and coins for accurate financial reporting.
- Supervisor: Mrs. Smith ((573) 329-2200)
- Okay to contact this Supervisor: Yes
Sales Associate
K-Mart
Anchorage, United States
08.1999 - 06.2000
- Directed and supervised employees in sales, inventory management, cash reconciliation, and customer service.
- Trained personnel in sales or marketing health and beauty products for the store.
- Assigned employees to specific roles while providing customer service by greeting, assisting, and resolving inquiries and complaints.
- Additional responsibilities consisted of monitoring sales activities to ensure that customers received satisfactory service and quality goods.
- Conducted stock inventories and reordered items when inventory fell below specified levels.
- Examined merchandise to ensure that it was correctly priced and displayed and that it functioned as advertised.
- Further duties involved conducting inventories of stock and reordering stock items when inventory dropped to a specified level.
- Reported to Mrs. Fields, overseeing daily operations and staff management.
- Authorized contact with supervisor to discuss work performance and responsibilities.
Store Manager
Lady Foot Locker
Anchorage, United States
09.1997 - 06.1999
- Directed and supervised employees in sales, inventory management, cash reconciliation, and customer service.
- Additional responsibilities consisted of monitoring sales activities to ensure that customers received satisfactory service and quality goods.
- Assigned employees to specific tasks while providing customer service through greetings, assistance, and resolution of inquiries and complaints.
- Monitored sales activities to ensure satisfactory customer service and quality of goods.
- Further duties involved conducting inventories of stock and reordering stock items when inventory dropped to a specified level.
- Other work included instructing staff on how to handle difficult and complicated sales in addition to enforcing safety, health, and security rules.
- Examined merchandise to ensure that it was correctly priced and displayed and that it functioned as advertised.
- Supervisor: Self ((907) 522-3824)
- Okay to contact this Supervisor: Yes
Education
High School or equivalent - undefined
Dimond High School
Anchorage, AK, United States05-1997
Skills
- Customer Relationship Management
- Microsoft Word
- Microsoft PowerPoint
- Computer Literate
- Internet
- Windows 8
- Printers
- Scanners
- Banking Software Knowledge
- Microsoft Excel
- Typing - 50 Words Per Minute
- Windows 10
- Windows 7
- Photocopiers
- Multiline phone systems
Typing Speed
50 Words Per Minute
Phone
+1 907 223 5471
Timeline
Bank Teller
Maries County Bank
10.2024 - 06.2024
Bank Teller
Bank of Crocker
10.2023 - 10.2024
Warehouse Stock Clerk
AAFES
11.2018 - 04.2021
Household Manager/Homemaker
Derr Family
06.2003 - 10.2018
Store Associate
AAFES
01.2002 - 03.2003
Sales Associate
K-Mart
08.1999 - 06.2000
Store Manager
Lady Foot Locker
09.1997 - 06.1999
High School or equivalent - undefined
Dimond High School